Ratings based on 972 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
It appears to be a newer hotel but after you past the front desk it's a much older hotel with dirty carpets ,hot hallways and the room we were initially in the sheets were stained and the bed was covered with the dirt and lint from the older air conditioning units. We were moved to another room but the carpets are musty in the rooms and hallway.
Comment from Hotel Management
31 May 2024 by Erica , Hotel Management
Hello Monique, we greatly appreciate your business and we do apologize that your stay, wasn't a great one. I have notified all of my staff on your experience, and we are working to improve in all of the areas in the hotel daily. We do hope that you will give us another chance. Thank you
by A verified traveler
Posted 21 May 2024
Old needs to be torn down. Everything in life has a beginning of middle and an end. This hotel is at the end. I’ve been driving for 13 hours. I’ll probably would’ve picked a different hotel but it was the easiest thing to just do it and I thought it was actually. The other comfort inn
Comment from Hotel Management
31 May 2024 by Erica , Hotel Management
Hello Ken, thank you for taking the time to give us a review. We are working to improve all areas the hotel in the upcoming year with a complete remodel. This feedback will help us accomplish this goal, and we do look forward to you giving us one more chance to meet the expectations you desire. Thank you.
by A verified traveler
Posted 20 May 2024
Convenient location, our room was a little dated but the king bed was comfortable, bathroom was clean & adequate, location was close to interstate & other restaurants. I would stay here again
Comment from Hotel Management
20 May 2024 by April Watson, Hotel Management
Shiela, we value your feedback and appreciate you taking the time to share your experience with us. We are happy to report that we have scheduled renovations for this year. Please be sure to visit us in the future to enjoy all the updates!
by A verified traveler
Posted 16 May 2024
Nothing unique. Very disappointed in the breakfast choices. No eggs, sausage, fruit or yogurt. Only coffee, milk and water to drink. Prefer orange juice since i dont drink coffee.
Need to do a much better deal with the menu.
Comment from Hotel Management
16 May 2024 by A. Watson, Hotel Management
Michael, thank you for taking the time to leave us a review. We appreciate your feedback and will be making sure a better variety of breakfast items are available on a daily basis. We hope to see you again soon to exceed your expectations.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by A. Watson, Hotel Management
Janelle, thank you for taking the time to leave us a review. We value your feedback and look forward to seeing you again and exceeding your expectations.
by A verified traveler
Posted 7 May 2024
The one thing good about this property was Erica, the front desk clerk. We had to change rooms due to water damaged walls. The room should have been off market until it was fixed. The next room wasn’t any better. The tub was peeling, wall paper behind toilet was coming off, mini refrigerator didn’t keep cold. The furniture was falling apart and chipping. Please don’t waste your time by getting up for breakfast, it was horrible. After being out all day attending my aunts funeral, housekeeping did NOT clean our room or supply us with clean towels, take our trash out or change our sheets and we had to go to the front desk for more toilet paper & towels. It was very disappointing, as a Choice Privilege Reward member that this property is associated with the program. Property is very out dated.
Comment from Hotel Management
7 May 2024 by Property Management, Hotel Management
Monique, we appreciate you taking the time to share your experience with us even though your stay was unsatisfactory. Please accept our apologies for the inconveniences this may have caused you. We would like to report that we do have scheduled upcoming renovations. Our guests are most important to us and value all feedback. Be sure to visit us in the future so we can have another opportunity to exceed your expectations and enjoy all the upgrades.
by A verified traveler
Posted 6 May 2024
Location
Comment from Hotel Management
7 May 2024 by A. Watson, Hotel Management
Carlos, thank you for taking the time to leave us a review. We value your feedback and appreciate your business. Hope to see you again soon.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
31 May 2024 by Erica , Hotel Management
Thanks for the review Lily.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by A. Watson, Hotel Management
Alejandra, we are saddened to know that your stay didn't warrant a higher rating. Please give us another opportunity to serve you better in the future. Take care and safe travels.
by A verified traveler
Posted 4 May 2024
Everyone was nic
Comment from Hotel Management
5 May 2024 by A. Watson, Hotel Management
We are happy to know that you enjoyed your stay at Comfort Inn & Suites in Lumberton, NC. Thank you for mentioning our wonderful staff.
