Ratings based on 12 Verified Reviews
4.5 Room cleanliness
3.6 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2023
We stayed for a few days and enjoyed the place more each day. The staff at the restaurant inside the hotel was very kind and helpful. The hotel is very well built and they have spared no expense to get the best materials. The food is delicious and abundant. Breakfast is included and it is very generous and very high quality food. If you could think of it, they had it. The wood fire pizza was very good. We look forward to returning to Sole Luna in Borsh, Albania again. Shumë faleminderit!
Comment from Hotel Management
15 Aug 2023 by Reservation Team, Hotel Management
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.
by A verified traveler
Posted 17 Jul 2023
Overall experience was good. The receptionist staff and beach staff were great. Restaurant staff rude and poor service. It took 15 minutes for a beer. No napkins plates or silverware. One of the staff members on, two separate dining occasions, was annoyed at questions we had. Food was very expensive and not worth it. Breakfast was Ok but repeated buffet style. Rooms were perfect size and cleaning staff were wonderful. Beds were very very uncomfortable. It was like sleeping on wood planks. Beach bathrooms were very clean! I suggest using the market on the corner for water and drinks.
by A verified traveler
Posted 18 Jun 2023
Sole Luna best property in the area. Beautiful, staff throughout wonderful. Beautiful beaches also
Comment from Hotel Management
18 Jun 2023 by Staff, Hotel Management
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.
by A verified traveler
Posted 21 Aug 2022
Great place
Amazing room and hotel
Everything brand new and super luxurious
Beautiful beach
Comment from Hotel Management
22 Aug 2022 by Staff, Hotel Management
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us! Looking forward to welcome you again!
by A verified traveler
Posted 17 Jul 2022
The property is very new, clean and very well put together. Marbles from floor to ceiling in the bathrooms, huge smart tv and great food.
The service in the other hand is horrible… my family felt as we were prisoners rather than guests… my mother in law was not allowed to visit her 7-month old nephew in my room
Because she was not staying in the hotel, but she was welcomed to see him in the hotel restaurant… embarrassing!!
How can a self-acclaimed 4-star hotel does not allow food from its own restaurant in the room?!? How can that hotel not have room service?! You are suppose to be a holiday hotel, not business.
I would never step foot in this hotel again.
If I have to give a 10 will only be for the waiter, Artid, excellent person.
Comment from Hotel Management
18 Jul 2022 by Staff, Hotel Management
Dear Guest,
Thank you for your evaluation!
Our guest reviews are really important and makes us improve.
We inform that there are inner hotel policies which do not allow other guests in the room and also the food.
That's why we have a restaurant when you can enjoy the meal. Yet, we did an exception and allowed the soup for the baby to be delivered inside of the room.
Looking forward to welcome you again!
by A verified traveler
Posted 5 Sep 2021
Comment from Hotel Management
18 Jul 2022 by Staff, Hotel Management
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us! Looking forward to welcome you again!
by A verified traveler
Posted 8 Aug 2021
Completely overpriced. Unfriendly staff. Left a day early from the disappointment.
Comment from Hotel Management
9 Aug 2021 by Hotel staff, Hotel Management
This review is totally unfair and you know it very well.
by A verified traveler
Posted 3 Sep 2020 on Hotels
Comment from Hotel Management
30 Sep 2020 by Hotel Staff, Hotel Management
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us!
Looking forward to welcome you again!
by A verified traveler
Posted 15 Sep 2023 on Hotels
by A verified traveler
Posted 7 Aug 2023
