Ratings based on 1,006 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
We had a wonderful time at Paradisus. The staff were amazing and efficient. The food and drinks were actually decent for an all inclusive. If you’re looking for a mix of relaxation and cool entertainment this is your place. Would definitely go back again.
by A verified traveler
Posted 1 Jun 2024
Good vibes and service, views
by A verified traveler
Posted 31 May 2024
This property is beautiful and I’m hard to impress. Everyone there was extremely nice.
I only had one concern about this property which many people have stated: the dinner reservations. They really need a better way of scheduling. So when you check in they say call guest services. So I called them and for five minutes no one answered. I was then instructed to walk to the concierge desk by check in so I did that. I was then instructed to call and I informed her we just tried. So she called the family side and handed me the phone. The lady said there was 10-15 people in front of me so I need to walk over there, so I did. When I arrived 4 minutes later no one was there and her and her coworker were just talking and playing, no line or anything. Took 10 seconds once there. Imagine having to do that everyday for dinner. Other than that it was good.
Comment from Hotel Management
1 Jun 2024 by Guest Service Center Management, Hotel Management
Dear Aquil, Thank you for taking the time to review your stay.We're thrilled to hear that the beauty of our property left a lasting impression on you and that you found our team to be exceedingly nice; it's always our aim to provide a harmonious and luxury environment. Your appreciation for the pristine condition of your room and the amenities provided truly reflects the sophisticated experience we strive to offer. Regarding your concerns about dinner reservations, we're genuinely sorry if this process momentarily disrupted the carefree and relaxed vibe we strive for. We're mindful of our guest's time and comfort, and we continuously seek ways to make every aspect of their stay as inviting and efficient as possible. Rest assured, we value your feedback as it inspires us to enhance our guest experience.We are looking forward to welcoming you again. All the best!Guest Service Center Management
by A verified traveler
Posted 31 May 2024
My vacation was very enjoyable and pleasant. There is not enough words to describe how wonderful this resort is. Absolutely amazing place with amazing staff!!
Definitely recommend to anyone, and we are looking forward to come back in December. I wish I memorized names of amazing stuff members who made our trip unforgettable.
Thank you all!!
Comment from Hotel Management
31 May 2024 by Guest Service Center Management, Hotel Management
Dear Muris,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management
by A verified traveler
Posted 30 May 2024
Overall, our stay was very enjoyable. The staff, apart from Dafne at the front desk, was very friendly and helpful throughout our stay. We were not able to check in early and had to wander around for about 2 hours. However, we enjoyed how everything was built into jungle and created a peaceful environment. I would not recommend this hotel to those looking for an adults only experience. There is a small partition at this hotel that separates family and adult stays which does not actually facilitate an adults only environment (there were screaming kids at dinners and events ect.) I don’t think it’s ethical to advertise this as an adults only stay. The food and the spa is the gem of this resort. Meals were always high quality and the spa services were the best I’ve ever had a resort. The beach did have a lot of seaweed, but there was crew diligently trying to clean it up. A huge negative (and why I deducted a star) was the hotel room— although beautiful and comfortable- had a strong smell of mold that permeated our clothes. It was such a strong smell that it was hard to sleep. Overall though, we had a positive experience.
Comment from Hotel Management
31 May 2024 by Guest Service Center Management, Hotel Management
Dear Anastasiya,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our commitment to a harmonious and mindful engagement with nature contributed to a peaceful environment during your stay. It is inspiring to know that our YHI Spa and the culinary delights provided an exceptional experience, reflecting the luxury and sophistication we strive for. We are also glad that the efforts of our diligent team in maintaining our tropical beach were noticed.We regret to hear about the inconvenience regarding the adults-only experience and the unexpected delay during check-in. Our aim is to provide a relaxed and inviting atmosphere, and we are mindful of the balance between family and adults-only areas. Regarding the scent you noted in your room, we are committed to ensuring elegant and comfortable accommodations, and while this is not a widespread concern, we will take your feedback into consideration to ensure the comfort of all our guests.Rest assured, we continuously strive to create an environment that is both carefree and respectful of our guest's expectations.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Guest service center management, Hotel Management
Dear Antony,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
29 May 2024 by Guest Service Center Management., Hotel Management
Dear Ken,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler from Vancouver
Posted 18 May 2024
Everything was incredible! The absolute best part of this hotel was the staff. Tip as much as possible, wages aren’t that high and tips keep the service 5-star!
Comment from Hotel Management
20 May 2024 by Guest Service Center Management, Hotel Management
Dear Patricia,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management
by A verified traveler
Posted 18 May 2024
The buffet was so small, not lots of food options, for the breakfast time only one omelette station so lots of waiting time. Same food every day.
Comment from Hotel Management
20 May 2024 by Guest Service Center Management, Hotel Management
Dear Sunny B,Thank you for taking the time to share your review.We notice your concerns regarding the buffet variety and wait times at the omelette station. While we are proud of our culinary delights and strive to offer an inspiring array of international and local cuisine, we understand that there is always room for improvement. We are mindful of your feedback as it helps us enhance our guest experience. Rest assured, we are continuously updating our menu offerings to ensure a diverse and satisfying dining experience that immerses our guests in the tropical and relaxed vibe of Playa del Carmen.We are grateful for your compliments on the cleanliness of our rooms and overall service.We hope to be able to welcome you back for an improved stay.Kind regards,Guest Service Center Management
by A verified traveler
Posted 16 May 2024
All was good.
Comment from Hotel Management
18 May 2024 by Guest Service Center Management, Hotel Management
Dear Dean,Thank you for such a great review.We are thrilled to hear that you found your room impeccably clean and that the condition of our hotel met your sophisticated expectations. Our team works tirelessly to maintain a harmonious and elegant environment, so it is wonderful to receive such high praise. Your satisfaction with the luxurious amenities provided in your room reflects our commitment to offering a truly carefree and top-tier experience. While we are always striving for perfection, it appears that we have room to improve when it comes to service. Rest assured, we are mindful of your feedback and continuously seek to elevate our guest experience in every aspect.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management
