Ratings based on 9 Verified Reviews
4.4 Room cleanliness
4.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
This place was great.
The manager helped us out on all aspects she is a 5 star host. She really went out of her way to help out.
Apartment is super clean, had a chance to workout in the gym and run down and get an expresso in the morning. I highly recommend this place to anyone, it was great.
by A verified traveler
Posted 29 Jun 2023 on Hotels
Comment from Hotel Management
30 Jun 2023 by The Swiss Hotel Apartments Team Lugano, Hotel Management
Dear Fidan,Thank you for taking the time to share your review.We appreciate that you have chosen our apartment for your stay in Lugano.We are sorry, however, that your recent stay did not quite meet your expectations. If you had some issue we would be glad to assist you.We look forward to welcoming you back on a future occasion here in Lugano, Collina D'Oro, Montreux, Interlaken, Geneva, Gstaad and Grindelwald.Kind regards,The Swiss Hotel Apartments Team Lugano
by A verified traveler
DO NOT STAY AT THIS HOTEL
Posted 27 May 2023 on HotelsStayed in this apartment hotel for 2 nights in Apr23. We spoilt the hair dryer before we checked out, but could not inform the office as we checked out very early in the morning and the office was closed. The next day, I received an email informing us that they charged CHF500 to my credit card for spoiling the hair dryer and the TV. This is ridiculous. Their email mentioned that they gave us a perfectly working TV before we checked in. How can they accuse us for spoiling the TV a few minutes after we checked into the room while they did not proof to us that the TV was working after we checked into the room. Instead, we discovered that the TV was not working, after we turned on the TV, minutes after we checked in. Immediately we called the office and shortly, one of the hotel employee came to take a look at the TV and tried working it with the remote but failed. He said he would call the technician to come. A few minutes later, another employee came and tried to work the TV, to no avail. Shortly after, she walked out of the room and came back with another lady to replace the TV.They left the room after giving us a working TV.If they have given us a working TV before we checked in, the hotel should inform us on that day, so that we can clarify and settle the matter there and then.Why are they doing it behind our back now? Emailed them several times to ask them to refund us the difference after deducting the damaged hair dryer but they did not border to reply. This is robbery!
Comment from Hotel Management
29 May 2023 by The Swiss Hotel Apartments Team Lugano, Hotel Management
Dear MadamThank you for your reservation and for taking the time to share your review. We are sorry that we had this issue during your last stay. We are proud to have very high standards for our apartments and we always carry out works whenever necessary to keep our facilities up to date. Regarding what happened during your stay, in the house rules it clearly states that all damages must be reported to the Swiss Hotel Apartments staff and that the guest will be held responsible and charged for any loss or damage to the property caused by themselves or their guests. Right after every check-out we check that the apartment is clean as brand new, and we also inspect all the electronic devices.In your case the TV was working properly as well as the hairdryer. Right after your check-in the TV was broken (which we replaced immeditely) and upon check-out we discovered that you also destroyed the hairdryer.We are sorry that you felt you did not consistently receive the friendly and courteous service we are known for but we always trust the client to be honest with us.We hope you to welcome you again for an improved stay.Best wishes,The Swiss Hotel Apartments Team Lugano
by A verified traveler
Posted 1 Jan 2023
Great property and location. Apartments were very clean and had all the amenities you would need. Communication with office staff was great and they were always available if needed.
Would definitely stay here again.
Comment from Hotel Management
26 Jan 2023 by The Swiss Hotel Apartments Team Lugano, Hotel Management
Dear Diana, Thank you for such a positive review. Our entire team is thrilled that you had such a pleasant stay. We do our best to provide our guests with an excellent experience, so this positive feedback is truly rewarding. We hope to see you again soon here in Lugano, Collina D'Oro, Porza or in one of our other location of Interlaken, Montreux and Grindelwald. Best wishes, The Swiss Hotel Apartments Team Lugano
by A verified traveler
Posted 12 Dec 2022
by A verified traveler
Posted 25 Jun 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by The Swiss Hotel Apartments Team Lugano, Hotel Management
Dear WalidThank you for taking the time to share your opinion with us. We are pleased that you enjoyed staying at our apartment and that our team were attentive to your needs. The comfort of our guests is a top priority, so your positive feedback is very rewarding. We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our complementary coffee and the. We look forward to seeing you on your next visit to Lugano, Porza, Collina D'Oro or in one of our other location of Interlaken, Montreux and Grindelwald. Best wishes, The Swiss Hotel Apartments Team Lugano
by A verified traveler
Posted 17 Apr 2023 on Hotels
Comment from Hotel Management
17 Apr 2023 by The Swiss Hotel Apartments Team Lugano, Hotel Management
Dear Dounia, Thank you for your recent stay and for taking the time to leave a review. We are so glad to hear that you had a comfortable stay and that the high standards we set ourselves met your expectations. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We hope to welcome you back in the future here in Lugano, Collina D'Oro, Porza or in one of our other locations of Interlaken, Gstaad, Grindelwald or Montreux. Kind regards, The Swiss Hotel Apartments Team Lugano
by A verified traveler
Posted 23 Nov 2022 on Ebookers
by A verified traveler
Posted 4 Jul 2022 on Hotels
Comment from Hotel Management
12 Aug 2022 by Gabriele - Swiss Hotel Apartments Lugano, Hotel Management
Dear Josè, Thank you for reviewing your recent stay at our hotel. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We sincerely appreciate your kind words. We look forward to seeing you again in the future. Best wishes, The Swiss Hotel Apartments Team Lugano
