Ratings based on 305 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
18 May 2024 by Federico Haas - owner , Hotel Management
Dear Pat, Thank you very much for your beautiful review.We are looking forward to welcoming you back soon again.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by Federico Haas - owner , Hotel Management
Dear Simon, Thank you very much for your beautiful review of our hotel.We are looking forward to welcoming you back very soon again.
by A verified traveler
Posted 16 Feb 2024
It’s was a fantastic place with very helpful people
Comment from Hotel Management
22 Feb 2024 by Federico Haas - owner, Hotel Management
Dear Rodney. Thank you very much for your wonderful review.We are very happy that you liked our location and our staff.We are looking forward to welcoming you back soon again !
by A verified traveler
Posted 4 Jan 2024 on Hotels
We stayed for the night - honestly we weren't that crazy about Lugano as a city so maybe that effected our experience. Hotel is nice but average - do not expect an actual lake view.
Comment from Hotel Management
29 Jan 2024 by Federico Haas - owner , Hotel Management
Dear Nava, Thank you very much for sharing your opinion with us.We hope that anyway you had a pleasant stay in our hotel and we hope to welcome you back soon.
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
9 Nov 2023 by Federico Haas - owner , Hotel Management
Dear Marin, Thank you very much for your wonderful review.We are looking forward to welcoming you back soon at Delfino!
by A verified traveler
Pleasant but a bit dated.
Posted 30 Oct 2023 on HotelsStayed for two one-night stays as part of a road trip, different rooms each time. Pros: the interconnecting rooms for a family are very convenient and the beds are comfortable. Cons: the hotel feels strikingly dated in terms of decor and amenities. We could not use European adaptors as they would not fit; there are no USB charging points in the rooms.The breakfast is ok but not a huge selling point, and we found it overall a bit soulless though it is convenient to be able to eat there in the evening as it is a distance from the centre of Lugano. For the money I felt it did not offer great value; however it was a cheaper option in the location so perhaps I am expecting too much. None of the reviews mentioned the train line behind the property! Not a deal breaker but hat means frequent and quite noticeable noise. Staff generally pleasant and helpful; a good pit-stop overall
Comment from Hotel Management
1 Nov 2023 by Federico Haas - owner , Hotel Management
Dear Filippa, Thank you very much for your nice review.We consider your opinion about the the interior design and the breakfast to improve them!We hope to welcome you back soon again!
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
16 Oct 2023 by Federico Haas - owner, Hotel Management
Dear Juan Pablo, Thank you very much for your beautiful review.We are looking forward to welcoming you back soon again!
by A verified traveler
Posted 25 Sep 2023
Decent hotel with some nice people in the reception but way too expensive.
I enjoyed my room on the fourth floor with a gorgeous view but when you pay way more than 300 Swiss Francs a night for this three star hotel, you expect more than a room with a Decent hotel but way too expensive. I enjoyed my room on the fourth floor with a gorgeous view but when you pay way more than 300 Swiss Francs you expect more than a room with a small tv, few channels, no coffee machine machine, and a safety box the size of a shoebox. small tv, few channels, no coffee machine, and a safety box the size of a shoebox. But if they lowered the price for a room I would probably be a fan
Comment from Hotel Management
27 Sep 2023 by Federico Haas - owner , Hotel Management
Dear Peter,Thank you for taking the time to share your feedback.We consider your opinion about the too expensive price for the room and we hope to welcome you back soon!
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
23 Aug 2023 by Federico Haas - owner, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
One night in Lugano
Posted 7 Aug 2023 on HotelsWe enjoyed our stay at Hotel Delfino. We had a twin room with a balcony with a city view. The beds were very comfortable, and the air conditioner worked well.
Our favorite part of our stay was the breakfast. The hotel offered an extensive breakfast buffet, and there are quite a few tables indoors and around the pool area. The pool itself is very nice, with a shower off to the side. Pool towels are available at reception. You can also get free bus passes at reception. The lake is a couple of blocks away, with easy access to the walkway that runs along the lakeside.
Comment from Hotel Management
9 Aug 2023 by Federico Haas - owner, Hotel Management
Dear Angela, Thank you very much for your wonderful review.We are very happy that you enjoyed your stay and we are looking forward to welcoming you back soon again!
