Ratings based on 588 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
Good
Comment from Hotel Management
27 Feb 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Guest,Thank you for your valuable review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on your next visit to Ludwigshafen . Kind regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Sehr geehrter Jens, vielen Dank für Ihre Bewertung.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Ismail,Thank you for taking the time to review your stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope you will consider staying with us again in the future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
5 Nov 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Sehr geehrter Robert,vielen Dank für Ihren Kommentar.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir hoffen, Sie wieder einmal bei uns begrüssen zu dürfen,Freundliche Grüße,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
2 Nov 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Sehr geehrter Stefan,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 30 Oct 2023
I Like the: Simple and easy check-in
Comment from Hotel Management
31 Oct 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Celestine, thank you for taking the time to share your experience at our hotel.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back on future visits. Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Tore,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Horrible hotel
Posted 22 Oct 2023 on HotelsThis is a terrible hotel. It is very old and dirty everywhere. I had to wipe off the chairs in the room with soap and water because both chairs were filthy with hair on them. The paint on the exterior of the hotel is bleached and weathered with many holes on the facade. The building looks like it is going to be demolished soon. There are no key cards at this hotel. They gave me a key with a heavy metal holder. The key was attached to a loose key ring and it fell off at one point during my two day stay. At check out, the receptionist said they will have to charge me 80 Euros to make a new key. I couldn't believe this. Stay away from this hotel, it is terrible.
Comment from Hotel Management
23 Oct 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Murat,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Bernd,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.It would be a pleasure to see you again on a future occasion. Kind regards,Ihr Team vom Hotel Excelsior Ludwigshafen
