Ratings based on 186 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Mar 2024
by A verified traveler from Stratford
Posted 31 Jan 2024
Like: Convenience to lift.
by A verified traveler
Posted 29 Jan 2024
The lodging itself was great and the location, while noisy with snow clearing etc., can't be beat. Unfortunately, it was virtually impossible to get a human being on the phone in a reasonable amount of time, meaning that checkout became a frustrating comedy of errors. The two numbers for the front desk provided were both out of service. The chat support gave me a number that turned out to be the ski school (very confusing), while the main number led to several minutes of wading through annoying menus and lengthy holds, often to get someone at the end who didn't know what was going on. This place is expensive enough that they should have a direct line to a person at the front desk.
by A verified traveler
Posted 13 Jan 2024 on Hotels
It was a very convenient location. Too hot in the rooms. Air very dry due to hot air blowing.
Loved skiing there!
Beds comfortable and unit clean.
by A verified traveler
Posted 1 Dec 2023
You can ski and out this property. However, the condo (A305) where we stayed at was a bit outdated. The pullout couch was worn out and very uncomfortable to sleep on. Other than that the room has all appliances one needs to have a comfortable stay. The location is excellent. Our balcony was facing the main lodge.
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 10 Oct 2023
I live in Ludlow and when my parents come for a visit I get them a room here. Its a very nice place. nice pool, hot tub, steam room, and sauna. The resort is very nice. There are things to do and amenities.
by A verified traveler
Posted 4 Oct 2023
This was the most beautiful property to stay at. We arrived late in the night due to an issue with the gps, so waking up in the morning with a Mountain View was gorgeous. We were supposed to be in a further away room at the clock tower but they upgraded us with no extra charge. This was great and we enjoyed everything it came with (hot tub right outside our room). We spent a few hours at the bar, which was met with a funny bartender. There was a fire outside and a few people sat around it. They even offered EV chargers out front and in the parking garage. Will definitely be back for the winter activities and we will bring back friends this time. Thank you for making our honeymoon perfect!
by A verified traveler from Hialeah
Posted 18 Sep 2023
It was pretty quiet but neat and clean. Indication wasn’t clear about moving the front desk so far from the original location.
by A verified traveler
Posted 2 Sep 2023
