Ratings based on 113 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 16 Feb 2024
The most important thing to us was safety and security was top notch. They did an excellent job. Thank you for everything.
by A verified traveler
Below average standard at Hyatt
Posted 14 Feb 2024 on HotelsA few Waiters at the dining facility are unable to speak in English; I don’t understand Hindi; overall the food and presentation standards have gone down considerably; old vessels; keen on charging money; bar tender could not speak English; no Chardonnay Soveignon red wine; had an old bottle of Australian cheap red win; looks like the place into a bar for hard liquor imbibers; something tells me the overall property is ill maintained both at product and service level; old bath towels; lacking in courtesy; seem to attract less signed visitors; food quality and variety has gone down considerably. I paid good money and regretted it; don’t plan on staying
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Joseph,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Posted 13 Feb 2024
Extremely courteous customer service, wide array of delicacies, Indian and western at the breakfast buffet and an impeccable room with all desired amenities. Would love to be back.
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Rina,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Nice Hotel
Posted 20 Jan 2024 on HotelsA comfortable stay in Lucknow
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Imran,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Posted 7 Oct 2023
Everything was good
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Shobhit,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Deteriorating service and condition
Posted 28 Jul 2023 on HotelsThe overall condition and service at the hotel has deteriorated. I felt it less guest friendly this time. In addition, the carpet in my room was ripped and carpets in common areas (lift lobby and corridors) was dirty.
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Guest,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
16 Feb 2024 by Roshan Mendonsa, Hotel Management
Dear Shashank,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow
by A verified traveler
Posted 7 Jun 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by Roshan Mendonsa , Hotel Management
Dear Ric,Thank you so much for reviewing us. We are glad that you enjoyed your stay with us. Looking forward to welcome you back at Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
by A verified traveler
Posted 4 Jun 2023
Hyatt Regency at Lucknow made my 2 night stay extremely comfortable and memorable. The staff (reception, Driver, Server, porter) here is exceptional. Kind, courteous and always ready to help. We were leaving Lucknow by an early morning flight and they made sure we took packed breakfast with us. I stayed here with my senior parents and they too loved the experience.
I have been to many Hyatt properties all over the USA and I can definitely say that the standards of Hyatt here is the same as USA.
Thank you Hyatt Regency Lucknow!
Comment from Hotel Management
15 Jun 2023 by Roshan Mendonsa , Hotel Management
Dear Moumita, Thank you so much for reviewing us. We are glad that you enjoyed your stay with us. Looking forward to welcome you back at Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow
