Ratings based on 122 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Yes
by A verified traveler
Posted 21 May 2024
We had some difficulties with self checkin & get the room key. After calling the receptionist, we sorted out. Also it would be useful to let people know that the lift is at side entrance side. That will save people to take their heavy cases to first floor from the main entrance. Other than that, all went well
Comment from Hotel Management
22 May 2024 by The Lubo Team, Hotel Management
Dear Min, Thank you very much for taking the time to write a helpful review.We appreciate you letting us know that a prior communication about the elevator would be helpful and how it could help future guests.Glad to hear that our receptionists could be of assistance.We hope you had a good time and look forward to seeing you again.Best wishes, Your The Lubo Team
by A verified traveler
Posted 11 May 2024
Good location
Comment from Hotel Management
12 May 2024 by The Lubo Team, Hotel Management
Dear Zongfa,Thank you for your review! We are thrilled to hear that you enjoyed your stay at The Lubo and found our central location convenient!We hope to see you again soon!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 9 May 2024
We had a great four night stay at the Lubo! The room was clean and very well maintained and we had a gorgeous view of the town and the mountains in the distance. The free laundry facilities and coffee and tea were excellent! There are many shops and restaurants near by and walking around was perfect! We would absolutely recommend the Lubo to anyone and would stay again!
Comment from Hotel Management
12 May 2024 by The Lubo Team, Hotel Management
Dear Morgan,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at The Lubo. It's fantastic that you found the room clean, well-maintained, and enjoyed the gorgeous view of the town and mountains. We're delighted that you appreciated our complimentary coffee and tea amenities as well as our on site laundry facilities. We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Very well situated in the old town. Bit confusing inside as in many levels and although lift available there are still stairs on several levels to reach rooms. There was no kettle or microwave available. The hot drink facility was down two floors in communal kitchen with boiling water tap, which was okay but a room kettle is preferable, especially as the British like their cups of tea! Room a good size, nice toiletries. No washing up liquid or tea towels. Dishwasher only and minimal crockery/ cutlery if self catering.
Comment from Hotel Management
20 Apr 2024 by The Lubo Team, Hotel Management
Dear Joyce,Thank you for sharing your experience at The Lubo! We're thrilled to hear that you enjoyed the central location and spacious rooms. Your feedback regarding the absence of a kettle or microwave is appreciated, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay.Best regards,Your The Lubo Team
by A verified traveler
Posted 17 Apr 2024
I did not receive an email to check in, luckily a girl at the attached bar was kind enough to help me. It would have been incredibly inconvenient had we arrived one hour later when the bar was closed.
Comment from Hotel Management
18 Apr 2024 by The Lubo Team, Hotel Management
Dear Troy,Thank you for your feedback. We're sorry to hear about the inconvenience with the check-in email. We're glad that the staff at The Rokka could assist you.We want to ensure that our guests have a smooth check-in experience. In case of any issues, we have a 24/7 hotline available to assist you, even if The Rokka is already closed.Best Wishes,Your The Lubo Team
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 10 Mar 2024
We loved our stay that the Lubo! It’s in a great location and very convenient for shopping and food! The cafe below was also amazing. Even though the Lubo is a self check in, it was very easy to get in contact with staff and get any problems sorted. We stayed in the double room and it was very spacious and came with anything you would need for an easy stay. It was very clean and the property is newly renovated and looks great. Would recommend and will be staying if we come back!
by A verified traveler
Posted 4 Feb 2024
What an excellent hotel for the rate we payed. So confident and such a great location!! Would highly recommend.
Comment from Hotel Management
11 Feb 2024 by The Lubo Team, Hotel Management
Hi Kennedy!We are thrilled to hear you enjoyed your stay with us and appreciated our prime location! Thank you for your glowing review, we deeply appreciate that you took the time to share your impression with us!We hope to welcome you back again soon for yet another wonderful stay at The Lubo! Best Wishes,Your The Lubo Team
