Ratings based on 606 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
We loved the property and room but families that can’t walk up steep, narrow stairs might not like it.
by A verified traveler
Posted 24 May 2023
Great location! Within walking distance of all the sites of the city. Parking garage close
by A verified traveler
Posted 30 Oct 2022
Our stay was good. The location was great. Mohammad was very welcoming and helpful. The shower control was a little confusing and the room could use more light, but the bed was comfortable and everything was clean.
by A verified traveler
Posted 20 Oct 2022 on Hotels
by A verified traveler
Posted 11 Sep 2022
It was good overall. We found it nice and clean. But the only problem was the water puddling in the shower area and sink.
by A verified traveler
Posted 6 Sep 2022
The location was excellent and as you can see many aspects were fine.
That is why it was disappointing to be charged SF5 for a small battle of water, quite unnecessary the same water only 2.40SF at Zurich airport.
by A verified traveler
Posted 21 Jul 2022
We had to carry our luggage up 3 flights of very narrow stairs. No one offered to help us. The girl who checked us in would not take the time to tell us if our other friends had checked in as she said she was too busy, but there was no one else checking in. Every time any of our group went to the desk to ask a question, she was rude to them. The location was great to walk around Lucerne which made it nice.
by A verified traveler
Posted 8 Jul 2022 on Hotels
by A verified traveler
Posted 4 Jul 2022
The reception is basically across the street from the property, no problem at all. The location is perfect, right on the main waterfront area.
They let us check in early and leave our luggage to explore on check out day, we appreciate that.
Power outlets could be found under the built in end tables.
Shower actually fully closed, this seems uncommon in europe.
The only downsides:
There was a large woden beam at a 45 degree angle near the 3rd bed, and my daughter bumped her head on it twice, once quite badly.
No elevator and we were on the 3rd floor.
Had a tv but no channels or streaming services. 😕
Overall very happy w the stay
by A verified traveler
Convenient and Quaint Hotel
Posted 30 Jun 2022 on HotelsIt was convenient in its location, but the celing fan was wobbly and unreliable. Also, the top right portion of the bed sheet had a ripped slash. If you want convenient and within walking distance of the sites, it will suit your needs. We really enjoyed Lucerne, so this was hotel suited our needs.
