Ratings based on 12 Verified Reviews
4.8 Room cleanliness
4.1 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Central location, modern apartment, pros/cons
Posted 3 Aug 2019 on HotelsThe apartment is located on the last floor of a building, thus being a duplex (two floors inside with stairs) apartment. Kitchen and dining area are upstairs, where the air gets warmer and you feel less comfortable.
There is no central air conditioning in the building, in each room you have standalone air conditioners, which make a terrible noise. We were lucky to get some rainy days, when the temperature outside was not that high, so we didn't need to use A/C. In the case of warm weather, you'll not be able to sleep due to the noise these devices make.
Apartment "looked cleaned", but the devil is in details. If you wear white socks, they become grey in less than 10 minutes. There was a spider web in all the corners, top of the windows, and we've caught more than 15 spiders during our weekly stay.
We asked for housekeeping once, but I'm not sure what was done except changing towels. Floor was not washed, beds were not made.
Location is fine for walking around, but pretty noisy due to traffic and music outside. The parking garage is 5-7 minutes away (walking).
Considering the high price of this apartment, one would expect more attention to details.
Comment from Hotel Management
3 Aug 2019 by James, Hotel Management
Dear Guest
Many thanks for letting us know about the the issues you experienced. I must admit that there's a room for improvement and your feedback supports that. We will definitely make use of your valuable input when introducing new features, services and personnel training techniques. I must also thank you personally for having time and patience to draw my attention to these important things. Regarding the noise from the air conditioners: again, this is valuable feedback for us and, again, we're sorry for any inconvenience this caused.
Again, we appreciate the feedback and hope these issues did not make you stay with us unpleasant. We would love the opportunity to host you again at some some point,
Best wishes
by A verified traveler
Posted 28 Feb 2019 on Hotels
Comment from Hotel Management
28 Feb 2019 by James, Hotel Management
Dear Marco, thank you very much for your review. It is highly appreciated. I am looking forward to hosting you again!
by A verified traveler from florida
Posted 24 Jun 2018
Spacious apartment, close to all tourist attractions.Lake view is only visible from terrace.
Comment from Hotel Management
16 Aug 2018 by James, Hotel Management
Thank you for your review! There are 2 apartments in this building: one has a lake view, another one has a city view with the outdoor terrace where you can see the lake. Thanks for being our guests. We'll be happy to host you anytime again:) Cheers, James
by A verified traveler
最高の景色。
Posted 2 Nov 2023 on Hotels景色が素晴らしく、一日中部屋にいても満足。屋上から360度のビューは最高です。設備も十分整っていました。ただ建物の入り口を探すのが一苦労なのと、電気のオンオフ、エアコンの操作がわかりにくかった。エントランスの写真を送って欲しいです。
Comment from Hotel Management
2 Nov 2023 by Stacey, Hotel Management
Dear Takao, Thank you for your feedback, I am glad you enjoyed staying with us. Regarding the access instructions, please note that there was a message with the detailed guidance and images of how to access the apartment.James
by A verified traveler
Posted 1 Jun 2020 on Ebookers
Lage, Aussicht, Raumangebot und Ausstattung sind kaum zu toppen.
Comment from Hotel Management
1 Jun 2020 by James, Hotel Management
Thank you very much for your review! We are glad you liked the apartment :)
by A verified traveler
Posted 7 Jun 2019
Comment from Hotel Management
7 Jun 2019 by James, Hotel Management
Dear Guest, thank you for your feedback, I would be pleased next time to reserve the apartment in which you would like to stay. We’re looking forward to having you again as our guest:)
by A verified traveler
Posted 3 Jun 2019 on Hotels
Nous avions réservé un appartement vue lac. A notre arrivée nous avions un appartement vue ville.
Nous avons contact le numéro a appeler. Aucun geste n’a été fait. Ils étaient désolés mais l’appartement vue lac a donné à un autre voyageur à notre place.
Comment from Hotel Management
5 Jun 2019 by Jarvis, Hotel Management
Dear Sandra
We're sorry to hear that you believe there was a mix-up with the apartment. We're not really sure what happened but, as we did not hear anything from you during you stay, there wasn't much we could do about this.
We hope this didn't impact yous stay too negatively and would love the chance to host you again.
Best wishes
James
by A verified traveler
SEJOUR DE LUXE
Posted 6 May 2019 on HotelsEndroit exceptionnel pour un séjour en famille une vue grandiose, un confort et un design contemporain et chaleureux.
Il manquait un matelas pour le lit de bébé et un chaise haute, un luminaire supplémentaire dans le séjour serait à mon avis nécessaire mais cela n'a pas entaché notre enthousiasme pour ce logement
Comment from Hotel Management
8 May 2019 by James, Hotel Management
Dear Caroline, thank you very much for taking time to give us such a wonderful review. We are happy you liked your apartment. Visit us again at any time;) Best regards, James
by A verified traveler
Posted 6 Mar 2019 on Hotels
Comment from Hotel Management
6 Mar 2019 by James, Hotel Management
Dear Wing Hang, thank you for staying with us! Hope to see you again. Cheers
by A verified traveler
Posted 21 Feb 2019
One of the very best place I have stayed over the last 5 years!
Comment from Hotel Management
22 Feb 2019 by James, Hotel Management
Dear Guest! Thank you very much for your review. It is truly appreciated. We are very happy to know that you had an enjoyable stay with us. We are looking forward to hosting you again.
