Ratings based on 217 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Nice !
Comment from Hotel Management
24 May 2024 by Your Spatz Team, Hotel Management
Dear YiqunMany thanks for your review! We are glad to hear you enjoyed your stay.
by A verified traveler
Posted 22 May 2024
Small room but it worked for just one night.
Comment from Hotel Management
22 May 2024 by Your Spatz Team, Hotel Management
Dear RebeccaThanks for taking the time to write a review. We have many different sized rooms in Hotel Spatz: maybe a different room category would suit better if you stay with us again in the future.Kind regards,
by A verified traveler
Posted 19 May 2024
Nice place
Comment from Hotel Management
22 May 2024 by Your Spatz Team, Hotel Management
Dear BrentMany thanks for your excellent rating and your feedback! We are glad to hear that you enjoyed your stay with us.We hope to welcome you to Lucerne again in the future. Kind regards
by A verified traveler
Posted 18 Oct 2023
Location was perfect for our trip and the staff at the reception was accomodating. The maids forgot to flush the toilet when we arrived. Also the maids forgot to refill the cups and bathroom glasses in our room. Besides this the water pressure, hot water, room size, extra bed and amenities were perfect. You should choose the room for its location.
Comment from Hotel Management
29 Oct 2023 by Bernhard General Manager, Hotel Management
Good day Thank you for your positiv Rating. We will inform our mades about the little thing. Have a nice dayHotel Spatz
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by Bernhard Hotel Manager, Hotel Management
Dear JerryThank you very much for your great rating. We hope we could welcome you another time.Kind RegardsHotel Spatz
by A verified traveler
A difficult situation!
Posted 26 Jul 2023 on HotelsNice, small and clean hotel; good location; excellent staff but uncomfortable due to very small room and extremely small bathroom.
Also, terribly expensive by marketing / booking agent ( not by hotel).
Comment from Hotel Management
30 Jul 2023 by Bernhard General Manager, Hotel Management
Dear Kettly Thank you for your feedback and it was great having you with us.Kind RegardsBernhard
by A verified traveler
Posted 27 May 2023
Really liked this Hotel and the main person gentleman at the reception. Very, very helpful. He went out of his way and provided a small mini fridge to store our meds and ice packs. Carried our luggage up the stairs as the hotel could not be equipped with an elevator.
Very convenient location bus stop right in front of the Hotel 5 minutes away from the main railway station. Free bus service was offered.
Room was spacious enough for 3 adults. Really liked this Hotel very much. If we do plan another visit this will be the Hotel to revisit. Thank you so much.
Comment from Hotel Management
19 Jul 2023 by Hotel Director, Hotel Management
Good day Surekha,Glad everything worked out and you had a great expirence with us. When you come back to Switzerland we are looking forward welcoming you again by usKind RegardsBernhard Happel
by A verified traveler
Very Good Stay
Posted 15 Apr 2023 on HotelsGreat location,close to the downtown area.Staff were extremely helpful and friendly.
Comment from Hotel Management
6 May 2023 by Bernhard Happel, Hotel Management
Thank you very much and we glad you like your stay with us. Hope we can welcome you another time in the near future .
by A verified traveler
Posted 6 Oct 2022
The hotel provides free parking. The bus stop just in front of the hotel. Bus Number 1 will take guests to the center. The family room is spacious. The staff were friendly.
by A verified traveler
