Ratings based on 469 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lexington
Posted 16 Jun 2024
Very close to train station and all the local attractions. Enjoyed the stay!
by A verified traveler
Posted 14 Jun 2024
Perfect location. Staff was very helpful. Room was nice. Right next to train station. 5 minute walk to old town.
by A verified traveler
Posted 27 May 2024
Right next to Lucern Train station. The room had great view of lake
Comment from Hotel Management
30 May 2024 by Yours faithfully, Hotel Monopol, Hotel Management
Dear Uttam,Your positive feedback is very much appreciated. It's wonderful to know that our hotel's location next to Lucern Train station was convenient for you. We are also thrilled that you enjoyed the breathtaking view of the lake from your room.We hope to have the opportunity to welcome you back to continue providing memorable experiences.
by A verified traveler
Posted 23 May 2024
Terrific staff and check-in!
Comment from Hotel Management
30 May 2024 by Lars Güggi Direktor Hotel Monopol, Hotel Management
Sehr geehrte Lucretia,Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und insbesondere unser Personal und den Check-in-Prozess hervorgehoben haben. Unsere Mitarbeiter sind stets bemüht, jedem Gast einen angenehmen und reibungslosen Aufenthalt zu ermöglichen.Ihre positive Bewertung ist eine wertvolle Bestätigung für unser Team und motiviert uns, unseren Service ständig zu verbessern. Wir freuen uns darauf, Sie bald wieder bei uns im Hotel Monopol begrüßen zu dürfen.Mit freundlichen Grüßen,
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
30 May 2024 by Lars Güggi Direktor Hotel Monopol, Hotel Management
Sehr geehrte Frau Judith,vielen Dank, dass Sie Ihren Aufenthalt in unserem Hotel bewertet haben. Es freut uns, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Wir bedauern jedoch, dass Ihr Aufenthalt nicht vollkommen zufriedenstellend war. Es ist unser ständiges Bestreben, unseren Gästen eine angenehme und komfortable Atmosphäre zu bieten. Ihre Bewertung hilft uns dabei, den Service und das Erlebnis für alle Gäste ständig zu verbessern.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen dann einen 5-Sterne-Aufenthalt bieten zu können.Mit freundlichen Grüßen,
by A verified traveler from Covington
Posted 28 Apr 2024
Excellent
Comment from Hotel Management
30 May 2024 by Lars Güggi, Hotel Management
Dear Guest, Your succinct review "Excellent" We really did our today. It is extremely helpful to provide an exceptional experience to all guests, and we are happy to know that we achieved this during our stay.We look forward to welcoming you at the Hotel Monopol in the future for another excellent experience.
by A verified traveler
Very good
Posted 4 Mar 2024 on HotelsComment from Hotel Management
14 Mar 2024 by Hotel Monopol, Hotel Management
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a pleasant experience at our hotel. We look forward to welcoming you back in the future.Yours faithfully,Hotel Monopol
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Hotel Monopol, Hotel Management
Dear Tadhg,Thank you for your rating. We appreciate your feedback and we are glad that you had a satisfactory stay with us. We look forward to welcoming you back to our hotel in the future.Sincerely yours,Lars GüggiGeneral Manager Hotel Monopol
by A verified traveler
Incredible stay in such a hearty place!
Posted 5 Feb 2024 on HotelsThis stay is beyond my expectations, the location,professional demeanor of staff , hospitality and price points are all 5 stars! This is an old old building so expect to carry your luggage 10 steps even after the lift ride. Kyle , is a great person in all aspects, their patience and dedication to great service wins my heart .
Comment from Hotel Management
7 Feb 2024 by Hotel Monopol, Hotel Management
Dear Guest,Your kind words have truly warmed our hearts. It is delightful to learn that your stay at our hotel exceeded your expectations. Our team, especially Kyle, is thrilled to receive such high praise for their professionalism and dedication to service.It's true, our historic building does come with its unique quirks, such as a few steps after the lift ride. We appreciate your understanding in this matter, and we are pleased that it did not dampen your overall experience.We look forward to offering you our warm hospitality once again in the future.Sincerely yours,
by A verified traveler
Posted 4 Jan 2024 on Hotels
In front of train station - not the best crowd at night and there is a nightclub/lounge also on the corner that does not attract the best crowd.
Comment from Hotel Management
17 Jan 2024 by Hotel Monopol, Hotel Management
Dear Guest,We acknowledge your feedback regarding the location of our hotel. We understand that the surroundings might not have met your expectations. It's important to note that our hotel's placement is strategic for travelers, due to its proximity to the train station. Regarding the nightclub/lounge, it is indeed part of the neighbourhood's vibrant nightlife. While we understand that this may not be everyone's preference, please rest assured that safety and comfort are our utmost priorities at Hotel Monopol. We hope that despite these concerns, you found your stay at our hotel enjoyable and accommodating. We look forward to the opportunity of serving you again in the future. Yours faithfully,
