Ratings based on 140 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Very friendly and helpful reception counter staffs. Stefan even offered us bottled water when we were checking out for us to stay hydrated. The hotel is very near the train station and easy to wheel luggage from the train station to the hotel. The hotel is just opposite Migros and there is also a side entrance to the train station platform from there. Very convenient esp if it is raining. There is airconditioning at the hotel, so we can keep our windows closed, which are quite sound proof. The room was very clean. The only thing is there is still a half flight of steps to carry luggage from the lift to our room. Also, everything in the mini bar is not complimentary except one bottle of water but even that never got replenished. For 3 guests in the room, we were given only one small tube of hair conditioner and this was also never refilled by room service during our 4 nights stay there. Room cleaning staff also did not knock before entry and they entered while we were still in the room. Other than that, the room is well maintained and spotless The hotel doesnt provide luggage rack, so all our luggages had to be on the floor. The placement of the sink is too near the wall and shallow, leading to splashes and the tissue box below the sink to be soaked.
Comment from Hotel Management
18 Apr 2024 by stefan gareis, Hotel Management
Dear Angeline, thank you very much for informing us about your impressions during your last stay. We are happy that you enjoyed your stay and were satisfied with our services and the friendliness of our staff. We would like to apologize that housekeeping didn't knock on the door before coming in and didn't fill up your amenities. Of course we will inform them to avoid that in the future. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by stefan gareis, Hotel Management
Dear Michael, thank you for your kind review, we are very happy that you enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you soon again at the Continental Park. Kind regards, family Pedrazzetti, Hoteliers and the whole team.
by A verified traveler
Posted 11 Mar 2024
Loved the breakfast
Comment from Hotel Management
12 Mar 2024 by stefan gareis, Hotel Management
Dear Natalie, thank you so much for your kind review and full score! We are very happy that you enjoyed your stay and were especially happy with our breakfast buffet. We wish you all the best and hope to see you once again in the near future at the Continental Park in Luzern. Kind regards, family Pedrazzetti, Hoteliers and the whole team.
by A verified traveler
Posted 21 Oct 2023
Comment from Hotel Management
22 Oct 2023 by stefan gareis, Hotel Management
Dear Nuttanis, thank you very much for granting us full score! We are very happy that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.
by A verified traveler
Posted 3 Oct 2023 on Hotels
Room was very nice and the hotel is in a near perfect location, however we could clearly hear people above stomping around their room for long periods of time before bed.
Comment from Hotel Management
5 Oct 2023 by stefan gareis, Hotel Management
Dear guest, thank you for your review. We are very happy that you liked our location! If guests are feeling disturbed from other guests, we kindly ask them to inform our management to sort out the problem. Kind regards, family Pedrazzetti, Hoteliers.
by A verified traveler
Posted 30 Sep 2023
Friendly staff. Terrific location, literally across the street from the main train station and within 10 minutes walk to the waterfront and restaurants and sights. Room was clean and bed comfortable. Only issue I had was that they shouldn’t advertise that they have a true gym. It’s really only an elliptical machine and one other. No weights or treadmill or bench. I was looking forward to getting in a workout. But otherwise, this place was very nice.
Comment from Hotel Management
1 Oct 2023 by stefan gareis, Hotel Management
Hello Darrin, thank you so much for your kind review, we are very happy that you enjoyed your stay, liked our location and were satisfied with our services and the friendliness of our staff. Well, we have two fitness machines in our hotel, just a very little gym, because we're a city hotel, where our guests aren't asking that much for a gym. Most guests are doing outdoor sport - especially in the warm months. However, we have a partnership with a great gym nearby with discounted entrance fees for our guests. So when you come to the Continental Park the next time, we are very happy to over you a free entrance. Kind regards, family Pedrazzetti and the whole team.
by A verified traveler
Posted 11 Sep 2023
Service was horrible
Comment from Hotel Management
29 Sep 2023 by stefan gareis, Hotel Management
Hello Shanshui, unfortunately you don't let us know why you found our services "horrible"! To improve our services we need factual feedbacks and also prefer beeing informed about problems during guest's stay. Kind regards, family Pedrazzetti, Hoteliers
by A verified traveler
Posted 6 Sep 2023
The staff was great. Ready to assist every moment of the day. The hotel is next to a church with loud bell tower however the triple pane windows block most of the “Boing” nose. Some of the rooms require an elaborate pathway including to Room 323. As with most Swiss hotels the buffet breakfast is sufficient but expensive at 20 Swiss Franks per person ($22.60 as of Sept 06, 2023). Overall the hotel being clean, close to the train station, Old Town and having a great shower is a solid 4 stars.
Comment from Hotel Management
29 Sep 2023 by stefan gareis, Hotel Management
Hello Gidon, thank you so much for your review, we are very happy that you enjoyed your stay, liked our location and were satisfied with our services and the friendliness of our staff. Well, CHF 20.00 being charged for breakfast as hotel guest is a special rate and definitely NOT expensive!! Kind regards, family Pedrazzetti, Hoteliers
by A verified traveler from Berlin
Posted 20 Aug 2023
I decided on this hotel based on other customer reviews even though the room rate was quite high for a 4 star boutique hotel.
The room was clean but suffocatingly small. Our room had an AC but it didn't function at all to cool down the room temperature. We had a hard time falling asleep as we were literally being oven baked alive. My son and I are very thin and don’t usually get impacted by a normal heat. But inside this hotel room, we were sweating like crazy being confined to a small overpriced hotel room without any fan and fresh air. We asked for a good ole fan but they told us they don’t have any. We couldn't even open the window cuz the noise outside was extremely loud as it’s really right next to the train station and all the bars and restaurants. I was impressed with their soundproofing for sure.
Breakfast was included but was a complete disappointment. We’ve stayed in 4 other hotels in Switzerland during our trip, and we enjoyed all other hotel breakfasts. On the second day, we didn't even bother to get our breakfast at the hotel.
Disappointed to say that we will not be staying here in this hotel again unless they seriously address their AC problem and have extra fans for their customers.
Comment from Hotel Management
21 Aug 2023 by stefan gareis, Hotel Management
Hello from the Continental Park!We are very sorry that you didn't enjoy your stay and also weren't satisfied with our services. Well, our air condition is working without any problems, we have smaller and bigger rooms and guests can choose between different categories. As we can see from many positive comments, our guests are very happy with our location, the air condition, the variety of our breakfast and our services in general. If you ask for the management during your stay while having a querie, we are absolutely sure that we could have solved the problem on spot. Kind regards, family Pedrazzetti, Hoteliers.
by A verified traveler
Posted 6 Aug 2023 on Hotels
Comment from Hotel Management
7 Aug 2023 by stefan gareis, Hotel Management
Dear Joseph, thank you so much for granting us full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. We hope to see you once again in the near future! Kind regards, family Pedrazzetti, Hoteliers and the whole team.
