Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Heber City
Posted 19 May 2024
Would love to stay again.
by A verified traveler from Heber City
Posted 19 May 2024
Wonderful location, nicely decorated and comfortable rooms and friendly, professional staff.
by A verified traveler
Posted 17 May 2024
This was properly the worse customer service while travelling ever. Upon check in we realized that we had forgotten to add our one year old to the room. The staff who greeted us was not friendly, did not smile once, and sounded like she hated her job. She told us that the room we had was too small for a crib, and there were no other rooms available. We asked if we could move some stuff around the room to make room for a crib since our daughter has never shared a bed with us before, and she said no. When we arrived at our room, yes, it was small but there was definitely room for a crib if we moved the coffee table and chair aside. We asked one of the housekeeper who happened to be cleaning on our floor and she was so so friendly and immediately got us a crib. It’s disappointing that the girl who helped us with our check in was unhelpful, had no empathy, and really just seemed to not care or want to help. If you hate your job, please find a different one.
by A verified traveler
Posted 16 May 2024
Walking distance to the station, bridge and main city centre. Breakfast was great with a variety of choices
by A verified traveler
Posted 15 May 2024
Excellent Hotel for stay in heart of Lucerne.
by A verified traveler
Posted 14 May 2024
Exceptional location! Literally around the corner from Chapel Bridge. Staff very helpful and friendly. Highly recommend 😊
Comment from Hotel Management
15 May 2024 by Andreas, Hotel Management
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, and that our staff were helpful and friendly during your stay. Your recommendation means a lot to us! We look forward to welcoming you back for another fantastic experience!Warm regardsAndreas and the AMERON Luzern Team
by A verified traveler
Posted 13 May 2024
Nice centrally located hotel. close to the Chapel Bridge. Room was quiet and bed was comfortable. Staff were very friendly and helpful. I recommend this hotel.
Comment from Hotel Management
14 May 2024 by Andreas, Hotel Management
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our centrally located hotel, close to the Chapel Bridge. It's great to know that you found your room quiet and the bed comfortable, allowing for a restful stay. We're also pleased to hear that our staff were friendly and helpful throughout your visit.We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Andreas, Hotel Management
Thank you for the perfect rating! If you have any specific feedback or if there's anything we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team
by A verified traveler
Posted 13 May 2024
Great breakfast buffet. Eggs, meats, breads, cheeses, honeycomb, cereals and fruits. Juices and coffee’s. As well as pastries. Staff kept breakfast items refilled as needed. Continued to clear tables as soon as everyone at the table left.
Rooms kept clean and well supplied. Staff tried to make sure all needs were met.
Comment from Hotel Management
14 May 2024 by Andreas, Hotel Management
Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you enjoyed our breakfast buffet offerings. We're glad to hear that our staff ensured the breakfast items were continuously replenished and that the tables were promptly cleared to maintain a pleasant dining experience for all guests.We're also pleased to hear that you found your room clean, well-supplied, and that our staff made efforts to meet all your needs. Providing exceptional service and hospitality is our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay!Warm regardsAndreas and the AMERON Luzern Team
by A verified traveler
Posted 13 May 2024
It’s a fairly new building and clean. Room was very clean, spacious and clean 5 minute walk to the train station. I would recommend to stay here.
Comment from Hotel Management
14 May 2024 by Andreas, Hotel Management
Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay in our hotel. It's great to know that you found the room spacious and clean, and that our location, was convenient for you. We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team
