Ratings based on 1,184 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
My family and I had a fantastic time at the Grand Palladium. The food and drinks were amazing, and the staff were friendly and helpful. The property was beautiful and luxurious. Our stay was perfect from start to finish - 10/10!
Comment from Hotel Management
15 Jun 2024 by Krysten Nelson, Hotel Management
Dear Kayanna,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 14 Jun 2024
Every thing about it I like it was wonderful, coming back soon ago need a nice discount lol
Comment from Hotel Management
15 Jun 2024 by Krysten Nelson, Hotel Management
Dear Linval Hakeem, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 13 Jun 2024
Dated. Dirty. Poor service. Poor dinner options and shows. Smoking on property. Awful. Wasted my time selling me their membership!
Comment from Hotel Management
13 Jun 2024 by Ashley-Ann Dunkley, Hotel Management
Dear Youstina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience
by A verified traveler
Posted 11 Jun 2024
Overall good.
Comment from Hotel Management
11 Jun 2024 by Ashley-Ann Dunkley, Hotel Management
Dear Deepika, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler from Hiram
Posted 8 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Abigail Facey, Hotel Management
Dear Augustine, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback about the food quality and other services are a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
by A verified traveler
Posted 6 Jun 2024
This was a great experience for my first trip to Jamaica the service was fantastic and the Staff were very professional and polite and they went above and beyond to make our stay as enjoyable as possible
I would hightly recommend you and will be back for sure
Comment from Hotel Management
6 Jun 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Maria Joan, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 5 Jun 2024
I like it
Comment from Hotel Management
5 Jun 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Melva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Jason, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 3 Jun 2024
The restaurant food needs a lot of work. The steakhouse, Italian, and Mexican foods all lacked flavor of any kind. They were also poorly cooked. The fact that the buffet and in-room dining options tasted much better should speak volumes to the overall quality of your restaurants. That’s the only reason my review is a 4/5. Everything else on the resort was fantastic!
Comment from Hotel Management
3 Jun 2024 by Abigail Facey, Hotel Management
Dear Benjamin, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback about the food quality and other services are a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Abigail Facey, Hotel Management
Dear Julia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
