Ratings based on 298 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great junior suite with balcony . Spa was amazing as well
by A verified traveler
Posted 18 May 2024
John is a wonderful man who is always there for you if and when you need assistance.
by A verified traveler
Posted 18 May 2024
We had a lovely 3 night stay here. The breakfast had nice "buffet" options. The staff were super friendly and helpful. We loved the remote controlled gated parking that allowed us to come and go as we pleased. It also gave us peace of mind that the car was safe since we kept some luggage in the car as we were traveling throughout Italy. It is an easy 15 minute walk to the old city of Lucca as this hotel is sitauted outside the city walls. I also highly recommend renting bikes since there is a bike path infront of the hotel that goes directly into town where you can bike the entire wall of the city. Lucca is a magical and majestic place. Enjoy!
by A verified traveler
Posted 13 May 2024
Beautifully appointed hotel with small but helpful staff and unique decor oozing with Italian charm. Hotel is outside the city walls but it was easy to walk to Lucca's old town to wander its maze of streets and discover the many piazzas, restaurants, cafés and shops there.
by A verified traveler
Posted 12 May 2024
Loved the garden room for breakfast and beautiful garden. Very friendly staff and beautiful room.
by A verified traveler
Posted 18 Apr 2024
Pleasant stay as expected. Thanks to staff.
by A verified traveler from Crystal Lake
Posted 22 Mar 2024
Friendly staff- charming hotel.
by A verified traveler
Posted 22 Nov 2023
Close to Lucca historic city, friendly hosts, easy parking at site,
by A verified traveler
Check in nightmare - Sleep on the street
Posted 21 Nov 2023 on HotelsPrimeira noite eu dormi na RUA, porque não tem recepção neste Hotel depois das 7pm.
Cheguei na cidade por volta das 9:30pm e liguei para confirmar que chegaria em 30minutos mas não me deram nenhuma opção a não ser esperar o dia seguinte!
No dia seguinte tive que agendar a retirada das chaves as 4:30pm e ainda sim fiquei esperando 15 minutos (ou seja, não fica ninguem na recepção depois do meio dia).
Perdi a primeira noite e dormi lá as outras duas noites.
Se vc quer se hospedar numa casa com valor de hotel mas que não tem funcionarios durante a tarde e noite, que vc precisa agendar horario de chegada e dormir num quarto mofado, esse é o lugar!
Durante a noite é um breu! Tem mtos hoteis na cidade, não escolham esse! Lindo por fora, tem estacionamento mas o resto nao vale a pena!
Comment from Hotel Management
21 Nov 2023 by Giuseppina Marcucci, Hotel Management
Buenas noches, gracias por dedicarnos un poco de su tiempo, pero no perdemos el tiempo en discusiones inútiles con usted. Nuestra seriedad está confirmada por otras revisiones. Gracias.El director
by A verified traveler
Posted 24 Oct 2023
I would like these people to be my neighbors.
