Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Our stay was incredible. Perfect location, staff was friendly and extremely accommodating. Went above and beyond to make sure we were comfortable and welcoming
Loved the city and the patio and hot tub was exactly what needed after traveling for 5 days through Italy.
by A verified traveler
Posted 20 May 2024
Wonderful stay
by A verified traveler
Posted 20 Apr 2024
The room was modern, clean and comfortable. Lovely and helpful staff. The only thing I missed was a shelf in the bathroom to place toiletries etc. They have a very civilised system for residents to have easy access to free tea, coffee, cold drinks and pastries etc during their stay, located just by Reception. A really nice place to stay, only a short walk from all of Lucca's amenities. Very close to the Elisa portal within the old walls.
by A verified traveler
Posted 15 Apr 2024
Our one night stay was great. We were starting our bike tour in the morning and just wanted a place to crash. It turned out to be so much more ..... tree topped towers, Colosseum like piazzas and a laundromat. Check, check, check!
by A verified traveler
Posted 11 Apr 2024
Great location! really hard mattresses.
by A verified traveler
Posted 10 Apr 2024
Loved the location, right next to one of the old gates into the Old Town, and the afternoon free buffet is great, as is the breakfast solarium. Our bed was very comfortable and I I would recommend this hotel to future guests.
by A verified traveler
Posted 9 Apr 2024
We loved our stay in Lucca at Hotel Ilaria! We stayed in a family suite across the street and it was very comfortable. Two bathrooms was nice to have. We did have a family with young children on one side of us and you could hear everything - we were glad when they checked out. We took advantage of the bicycles and rode around the wall and the breakfast each morning was nice. The hotel staff was friendly and helpful.
by A verified traveler from London
Posted 5 Apr 2024
The staff couldn’t have been kinder or more helpful. The property is so unique and we loved our loft room that had plenty of space for our family of 5. Highly recommend taking the bikes they have available to ride around the city. One of our trip highlights!
by A verified traveler
Posted 2 Apr 2024
This place is a little gem in the Historic centre of Luca
Great dinning and perfect location for walk the old town.
This hotel is quiet at night.
The staff is outstanding, very helpful with everything!
Lots of perks while staying here.
by A verified traveler
Posted 1 Apr 2024
The staff is the best part of the hotel. Every one is pleased to make suggestions and seems genuinely proud to be working there. Most are longtime employees. Moreover, the included breakfast is excellent and likewise served with care and pride. I will always return to Hotel Ilaria.
