Ratings based on 157 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Wonderful proprietor, lovely breakfast area and room. Highly recommended. A bit noisy for light sleepers.
Comment from Hotel Management
10 May 2024 by Martina, Hotel Management
Thank you Scott!
by A verified traveler
Posted 29 Apr 2024
The decor (room #1) was very romantic with a lovely balcony. The only negative was our bathtub could not be filled with more than about 3 inches of water before it drained out so the jets could not work. We loved our delicious breakfast and conversing with our charming, friendly hostess Patrizia. We had a wonderful stay in Lucca. This property was a great value!
Comment from Hotel Management
5 May 2024 by Martina, Hotel Management
Thanks a lot.. I'm Martina, not Patrizia :)
by A verified traveler
Posted 17 Jan 2024 on Hotels
Location is good.comfortable to stay.You can have a good breakfast.Only problem was they offered room service every day but they only clean the toilet & make the bed ,never vacuum the floor.The floor was so dusty at end of my stay.otherwise it was a nice place to stay.
Comment from Hotel Management
17 Jan 2024 by Martina, Hotel Management
Dear Mrs,With you inside the room always, perpetually, it would have been impossible to vacuum the floor.In 10 days of stay you allowed us to enter and clean the room only once.This doesn't seem like a good way to judge the cleaning service since you didn't even allow us to enter for the entire stay!Regards.
by A verified traveler
Posted 25 Oct 2023
Sincerely the best experience we could have ever hoped for. As soon as I booked I had communication from the host about exactly how to get into the property after hours, then the room and bathroom far far exceeded our expectations. Everything was very thoughtfully presented and maintained, the room was so comfortable and the bathroom was huge! If that wasn’t enough, the breakfast buffet was also huge and had so many options plus wonderful coffee made by the host. I would give this place 100 stars if I could, thank you!!
Comment from Hotel Management
26 Oct 2023 by Martina, Hotel Management
Thank you so much Sarah!
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Martina, Hotel Management
Thank you!
by A verified traveler
Great location, so so B&B
Posted 12 Oct 2023 on HotelsFirstly the good thing- this property was good for what you’re paying. Location is fantastic.
Our stay would have been much better if the hosts had clearly called out in the listing that late check ins are frowned upon. I didn’t appreciate the fact that the hosts tried to dictate when we can check in and got a bit rowdy in messaging on the last day about our late check in. The listing clearly called out that self check ins beyond the regular check in times are ok and not an issue.
Advice to the hosts - update your listing to clearly call out that late check ins are not allowed. The fact that your B&B is cheap doesn’t mean that you get to dictate how people are traveling. Thank you
Comment from Hotel Management
12 Oct 2023 by Martina, Hotel Management
No reply needed ;)
by A verified traveler
Posted 27 Sep 2023
My stay here was remarkable. The staff is pleasant, the rooms are great, and the breakfast is amazing.
Comment from Hotel Management
27 Sep 2023 by Martina, Hotel Management
Thank you William for your kind feedback!
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
9 Sep 2023 by Martina, Hotel Management
Grazie!
by A verified traveler
Posted 1 Sep 2023
Comment from Hotel Management
2 Sep 2023 by Martina, Hotel Management
We do not expected a feedback like this, considering the fact that you did many compliments at the end of the stay.
by A verified traveler
Lucca delivers
Posted 26 Aug 2023 on HotelsWay above expextations :-) Close to the city wall, 5 minites to any piazza :-)
Comment from Hotel Management
31 Aug 2023 by Martina, Hotel Management
Thank you so much!
