Ratings based on 157 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2023
Lovely family owned !
Comment from Hotel Management
26 Jun 2023 by gabriele, Hotel Management
Thank you!
by A verified traveler
Posted 4 Aug 2022 on Hotels
Comment from Hotel Management
9 Aug 2022 by Daniele, Hotel Management
Gent.Le cliente la ringraziamo cortesemente per aver espresso la sua opinione sulla nostra struttura.
E' stato per noi un piacere averla tra i ns ospiti.
Cordiali Saluti
La Direzione
by A verified traveler
Posted 17 Jun 2022
We select the two bedrooms suite . And we had just one bedroom 1 bathroom. Not very clean air conditioning not working, kitchen not for using. Don’t like .
Comment from Hotel Management
20 Jun 2022 by gabriele, Hotel Management
We give you two bedrooms suite with 2 rooms as in your reservation. Bathroom one: ok, problem with the other. Air conditioning work well. Kitchen is a plus for people that stay in winter time and you didn't have the kitchen in your reservation. We like our B&b like the 99% of our guests , as you can see in the more than 700 reviews online.. p.s. Nothing about the parking, the cleanness, the front office, the quiet, the breakfast, the beds? Very good.
by A verified traveler
Posted 27 Mar 2022
Breakfast is always at 7-10 in Italy, so when you get up at 6, it's a pain to wait until 8:30. I've always had a kettle in my room but this one had no kettle/tea/coffee etc. Bed was terrible- two single beds put together is not a double bed. Nice people though. Also didn't like it being next to a gun store. That creeped me right out!
Comment from Hotel Management
2 Apr 2022 by Gabriele Tovani, Hotel Management
All False! This is the typical person who travels the world and would like to teach others how to do their job.
At the request of the customer, breakfast is possible at any time, with kindness we meet all customer needs, just ask.
Hot water and coffee machine are always present in the special room for everyone, if she wanted a kettle in the room she just had to ask for it.
It is our priority to provide comfortable beds, see reviews.
Shop? Completely fake, the shop is not part of the structure, nothing to do with our B&B, moreover it is a Hobby shop with fake toy weapons, therefore we kindly recommend an urgent eye examination.
Kind regards
The Direction
by A verified traveler
Posted 28 Jul 2021
Very friendly manager and extremely helpful. The hotel is so close to the center and yet so quiet at night. Breakfast was good enough for me and I eat a lot! Lots of extras like access to beer, wine and water (if you are so inclined). For the energetic there is even bike hire. I whole heartedly recommend Ai Cipressi without hesitation.
Comment from Hotel Management
18 Sep 2021 by g, Hotel Management
grazie!
by A verified traveler
Posted 30 Dec 2019 on Hotels
Hotel has a great location. The front desk was very helpful with recommendations and the hotel provided a nice breakfast.
by A verified traveler
Posted 13 Oct 2019 on Hotels
by A verified traveler
Excellent clean friendly B&B close to the old city
Posted 26 Sep 2019 on HotelsGood clean friendly B&B super close to the old town. We stayed for 2 nights in this B&B. This B&B has a wonderful breakfast to feed visitors of Via Francigena pilgrims for the days ahead, including cheese, meats, eggs and bread as well as cereals, yoghurt, fruit and juice bread? Also they have 100% butter crescents for a decant treat.
They offer bicycle hire in Lucca and excellent advise and information on the sights in Lucca. That are very accommodating with luggage storage and assistance.
The B&B is right alongside the Via Francigena, for those walking and close to Porta Elisa and the old city for those visiting. It is easy walking distance from the train station, following the outside of the wall.
There is a super market close by (maybe 750m) and local bars and pizza restaurants and a gelato shop close and pastry shop next door.
Comment from Hotel Management
28 Sep 2019 by Gabriele, Hotel Management
Thank you!!!
by A verified traveler
Mixed feeling about this B&B
Posted 31 Aug 2019 on HotelsIt’s very far from train station and old town center. It’s my fault that I didn’t pay attention that the reception is only open between 3:30pm and 6:30pm. Luckily, we found a cafe bakery next door to enjoy/cool the temperature. The manager is very nice and helpful. The bedroom and bathroom were spacious.
However, the bed cover looks it’s not been washed for a while. That with desk cover were not very clean for sure. There’s a little dead bug under the comforter and bed sheet. Some dried up saliva on one of the pillow cover. The shower curtain was filthy. The shower gel was a very bad quality. Fortunately, I brought my own soap.
On the other hand, the breakfast room was bright and shining! It was opulent and refreshing. All the typical good breakfast you would expect were there. There weren’t Hot Dogs or scrambled eggs which we’re totally ok by me. The lady was very friendly and kind. She was constantly preparing the new food and serve on the table. Also, there was bike for rent with 7€ a day. We only got to use it for the late after till the Puccini’s Concert was over. We were able to bike around the town wall for a good sightseeing and exercising.
Until they improved the cleaness, I’m afraid that I can’t recommend this lodging.
Comment from Hotel Management
2 Sep 2019 by Daniele, Hotel Management
Dear Customer "" ANONYMOUS ""
Thank you for expressing his opinion about our hotel.
We take this opportunity to clarify some things:
The historic center is 500 meters from our structure or 7 minutes on foot so very close.
The station is a 15 minute walk away, so really close.
At every customer change, the linen is replaced with clean linen and the clean and sanitized environment.
Greetings
The Management
Recommended
for Everyoneby A verified traveler from england
Lovely friendly B&B close to Lucca
Posted 19 Sep 2018Friendly small B&B in a great location. Room was really clean. We hired bikes and cycled into Lucca and around the walls. Breakfast was fine with fresh fruit and fresh bread etc. Lovely staff.
