Ratings based on 971 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
While we understand that it was graduation weekend, there is NO way that this property was worth $211 a night or even $100! Air conditioning was loud (sounded like something was trying to crawl out), the door knob was about to fall off, we left the sign to have our room cleaned and they never did, I had to come down to the front desk for towels and tp. That place has some potential, but they obviously don't invest in upkeeping it. And breakfast? The only thing worth it was the waffles. It was very disappointing. Yes, every property was expensive, but I expected basic services.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Mary Lou, We apologize for the inconveniences you faced during your stay and appreciate your feedback. We strive to provide a comfortable experience for all our guests and will address these issues with our team. Thank you for bringing this to our attention as we continuously work to improve our services.
by A verified traveler
Posted 10 May 2024
condition on room dirty and unsafe fungus on bathroom walls ,water valves with fungus in bathroom, also
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Alberto,We appreciate your feedback and apologize for any inconvenience. Rest assured, your comments have been shared with the relevant team for further review. Thank you for bringing this to our attention, as we strive to maintain a high standard of quality for all our guests.
by A verified traveler
Posted 4 May 2024
Great place to stay easy to get in and out of
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello David,We're delighted to hear that you found our hotel convenient for your needs. It was our pleasure to host you, and we hope to welcome you back again soon!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Adrian,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another great stay.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Justin,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Apr 2024
Friendly staff and clean rooms. It’s not a five-star (obviously), but it’s a great, affordable option.
Comment from Hotel Management
26 Apr 2024 by Jay, Hotel Management
Thank you for wonderful review
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Ghersee,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 14 Apr 2024
Hallway needs vacuuming
Front desk lady mean
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Hosea, We appreciate your feedback and will address the cleanliness of our hallways. Our team strives to provide excellent customer service at all times. Should you have any further concerns, please reach out to our management directly.
by A verified traveler
Posted 7 Apr 2024
Needs updating
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Leigh, Thank you for bringing this to our attention. We appreciate your feedback on areas where we can improve our facilities for future stays. We will pass your comments on to our management team for their consideration.
by A verified traveler from North Potomac
Posted 2 Apr 2024
Overall, it's a very good hotel, but ... When you enter the property, you will be greeted with a big poster with all kinds of warnings about COVID, keeping distance etc. The lady at the front desk was coughing really bad into her hand. She took my driver's license and the credit card and issued the room key, all without using hand sanitizer or anything. Could you please read your own poster about all the things you're asking your guests to follow?
The remarks about the pool are also correct, please drain it for the season. Not only the view will be less horrific, but this will save your pool too.
The rest was good: spacious clean room, good parking, close to everything, nice hotel manager (the other one, not the lady at the front desk). The setup with the microwave and the second sink was almost like a kitchenette.
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Hello Andrey, We appreciate your feedback and are glad to hear you had a good overall experience. Your observations have been noted for review by our team to ensure all health protocols are followed accordingly. We apologize for any inconvenience and will address the pool situation promptly. We are pleased that you enjoyed the room amenities and found our location convenient. Thank you for highlighting the positive aspects of your stay.
