Ratings based on 546 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Home 2 Suites, Hotel Management
Thank you for your recent stay with us. I do apologize that we were not able to be a 5 of 5 during your stay. I hope you will give us another chance next time you are in Lubbock.
by A verified traveler from Upper Marlboro
Posted 5 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Home 2 Suites, Hotel Management
Thank you for your recent stay with us. We look forward to seeing you again on your next visit to Lubbock.
by A verified traveler
Posted 3 Jun 2024
I picked this hotel because it seemed new. We arrived and there was trash throughout the property. The floors inside the entrance of the hotel were dirty.
I specifically requested the hotel staff at the front desk to give us a quiet room as we are light sleepers. She gave us the bottom floor, the room right next to the exit door. The room stunk and it was musty. It was not very clean. This is a dog friendly hotel, but it seems like dogs have been in every single hotel room and throughout the hotel room. it is a dirty hotel. I absolutely would not recommend staying here.
Comment from Hotel Management
3 Jun 2024 by Home 2 Suites , Hotel Management
Thank you for taking the time to give us your feedback on your recent stay. I would like to apologize for the unpleasant experience you had during your stay. I assure you that we do our best to provide our guests with the best experience possible when staying with us. I will be addressing all the issues you brought to my attention in this review with our staff to make sure we improve in making our guest experience a better one. I hope you will give us another chance next time you are in Lubbock.
by A verified traveler from ALbiuquerque
Posted 28 May 2024
Comment from Hotel Management
1 Jun 2024 by Home 2 Suites , Hotel Management
Thank you for staying with us we look forward to seeing you again on your next visit to Lubbock.
by A verified traveler
Posted 26 May 2024
Spacious rooms that were actually clean. Check in was super quick and easy. Large variety for breakfast.
Comment from Hotel Management
28 May 2024 by Home 2 Suites , Hotel Management
Thank you for your recent feedback we appreciate you taking the time to let us know how we are doing. We look forward to seeing you again on your next trip to Lubbock.
by A verified traveler
Posted 20 May 2024
I have previously stayed at these chain of hotels and never had any issues. Only issues I had was the road noise at night and also the tile in room was stained black and seemed dirty,
Comment from Hotel Management
21 May 2024 by Home 2 Suites , Hotel Management
I apologize for any inconvenience you had during your stay. We appreciate your feedback because it let's us know what we are doing good and where we can improve to make our guest experience a better one. Thank you again and we look forward to seeing you on your next visit to Lubbock.
by A verified traveler
Posted 19 May 2024
Front desk person nice. Ok breakfast. No meat but overall good. Very good bed. Clean
Comment from Hotel Management
20 May 2024 by Home 2 Suites , Hotel Management
Thank you for the good review we are glad we were able to provide you with a nice stay. We look forward to seeing you again on your next trip to Lubbock.
by A verified traveler
Posted 19 May 2024
No
Comment from Hotel Management
20 May 2024 by Home 2 Suites , Hotel Management
Thank you.
by A verified traveler
Posted 18 May 2024
Made everything quick and easy. friendly staff
Comment from Hotel Management
20 May 2024 by Home 2 Suites , Hotel Management
Thank you for the feedback and 5 out of 5 score we are glad we were able to make everything quick and easy for you. We look forward to seeing you again on your next trip to Lubbock.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Home 2 Suites , Hotel Management
Thank you for taking the survey.
