Ratings based on 1,002 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Staff efficient and friendly And clean rooms.
Room was noisy with ac.
Bed frame extended beyond bed and one occupant hit it.
by A verified traveler from Irving
Posted 1 Jun 2024
Easy to access...convenient to Texas Tech and medical centers. Dining and shopping venues 10-15 mins away.
by A verified traveler
Posted 29 May 2024
The only thing I can complain about is the lack of TP in the room. It wouldn't be a big deal except that when I went to go get more, other guests were there doing the same thing. Getting TP.
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Leonard,Thank you for the review. I am pleased that you had a good experience overall. We regret any inconvenience you faced. Every day we take committed actions to ensure that we are the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.
by A verified traveler
Posted 28 May 2024
The faucets didn't work in the sink had to go down and get toilet paper they were only three sheets on the row the dryer didn't work I had to take the the hair dryer didn't work I had to take it down and trade in for another one the lady at the desk at the in the evening when we checked in was kind of rude I told the guy at the depth this morning about all the problems he said he was sorry about that the lady told me she says well we had an inspection and maintenance is supposed to fix that I couldn't figure out all the rings you got or you could put some put me in a room that didn't have all these problems with maintenance supposed to fix it nobody should be staying this room must be the last time I stay at Days inn thank you
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Dennis,Thank you for staying with us. I’m sorry to hear that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in our hotel and in providing a great place for so many guests to stay. I hope you will visit again and see how we’re getting better every day.Sincerely,Hotel Manager.
by A verified traveler
Posted 28 May 2024
Great staff & good breakfast options
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Joann,Thank you for your review! We are thrilled to hear that you had a great experience with our staff and enjoyed the variety of breakfast options we offer. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area. Sincerely,Hotel Manager.
by A verified traveler
Posted 28 May 2024
Toilet initially wouldn’t flush but maintenance was quick and fixed the problem right away.
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for your review. We apologize for the initial issue with the toilet not flushing, but we are glad to hear that our maintenance team was quick to respond and resolved the problem right away. We will continue to prioritize prompt maintenance services to ensure a pleasant experience for all our guests. I hope that you will choose to stay again.Sincerely,Hotel Manager.
by A verified traveler
Posted 27 May 2024
Very clean and spacious rooms. Great breakfast. Very pleasant staff.
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the comments. We are delighted to hear that you enjoyed our staff service, clean and comfortable rooms, and the delicious breakfast we offer. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.
by A verified traveler
Posted 24 May 2024
Noisy
Comment from Hotel Management
25 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret some inconvenience you faced. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and you can be sure that your next stay will be nice. I hope that we have the opportunity to serve you. Sincerely,Hotel Manager.
by A verified traveler from Athens
Posted 20 May 2024
Have stayed here numerous times over past few years, while son attended Texas Tech. Good location
Comment from Hotel Management
23 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for being a repeat guest at our hotel. We are glad to know that you found a nice location and had a good stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 18 May 2024
Very please with the stay. Clean and the staffs are nice. My major concern was cleanliness; the bed linens, towels, and the room are all cleaned. Highly recommend.
Comment from Hotel Management
23 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for sharing your experience. I am so happy that you liked the staff service, clean room, and amenities were liked. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. It's nice to see that you would recommend us and look forward to welcoming you again soon.Sincerely,Hotel Manager.
