Ratings based on 90 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024
The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.
Comment from Hotel Management
21 Mar 2024 by Vongpheth, Hotel Management
Thank you so much
by A verified traveler
Posted 17 Jan 2024
I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.
Comment from Hotel Management
21 Mar 2024 by Vongpheth, Hotel Management
Thank you so much for your stayed with us and we will keep your feedback to prove our services
by A verified traveler
Large rooms, but far from town centre
Posted 15 Oct 2023 on HotelsThe rooms are very comfortable and spacious but the hotel far from the town centre. The hotel offers a free shuttle to the town centre but only 4 times a day and it's not very reliable, it can be late or early. If you need transport outside of those hours the hotel charges an extortionate amount, you are better off finding transport elsewhere or walking. Breakfast was a la carte with very limited options. We stayed for 3 days and couldn't use the pool because it was closed for maintenance, we weren't even allowed to use the sun loungers. I understand pools require maintenance, but we were never told either before we arrived or at check-in.
by A verified traveler
Posted 16 Aug 2023 on Hotels
Nice hotel. Wifi was a big problem in my room with poor service.
Comment from Hotel Management
18 Aug 2023 by Tiger, Hotel Management
Dear SirThank you for your feedback
by A verified traveler
Posted 18 May 2023
Definitely will come back again. Great service and great staff.
by A verified traveler
Posted 16 Mar 2020
This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
by A verified traveler
Posted 5 Mar 2020 on Hotels
hotel is clean n exclusive. service is good, a relaxing place for leisure
Comment from Hotel Management
11 Mar 2020 by Toui, Hotel Management
Thank you very much for your feedback. We appreciated and will share with our team.
by A verified traveler
Posted 12 Jan 2020
Comment from Hotel Management
11 Mar 2020 by Toui, Hotel Management
Thank you very much for your feedback. We appreciated and will share with our team.
by A verified traveler
Posted 2 Dec 2019 on Hotels
Comment from Hotel Management
3 Dec 2019 by Toui, Hotel Management
Thank you very much for your stay with us and we are looking forward to see you again soon.
by A verified traveler
Posted 24 Oct 2019
The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
Comment from Hotel Management
24 Oct 2019 by Management team., Hotel Management
Dear Sir/Madam.
Thank you very much for your good feedback. We will share with our team accordingly.
