Ratings based on 45 Verified Reviews
4.1 Room cleanliness
3.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Excellent facilities for a hotel in Luanda. Great choice for first time visitors to Luanda who are looking for safe, clean hotel. Food was very good and the fitness center was stocked with working equipment. I would definitely stay there again.
Comment from Hotel Management
7 May 2024 by Vânia Martins da Silva, Hotel Management
Dear Mr. Frank,Thank you for taking the time to write such a nice compliment after your stay at Hotel Trópico TDHotels.We truly appreciate your excellent feedback. It is extremely grateful to hear that we have fulfilled and exceeded your expectation regarding our service and that you enjoyed your experience with us. Our Team main goal is to offer each Guest an unforgettable experience and ensure that our customers receive the best service we can provide. Your satisfaction is and will always be our top priority. Therefore, you can always count on our staff who will welcome you with friendliness and quality hospitality.Once again thank you so much for your review. It was a pleasure to have you as our Guest and we do hope to welcome you back to our hotel on your next visit to Luanda.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Vânia Martins da Silva, Hotel Management
Dear Mr. Eyuphan,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back to our Hotel.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Vânia Martins da Silva, Hotel Management
Dear Guest,Thank you for choosing TD Hotels.We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back in our Hotel.Kindest regards,Vânia Martins da SilvaFront Office Manager
by A verified traveler
Fantastic stay
Posted 25 Aug 2023 on HotelsThey were fantastic, provided us with a room upgrade, allowed for a late checkout. The service and cleanliness was exceptional.
Comment from Hotel Management
26 Aug 2023 by Vânia Martins da Silva, Hotel Management
Dear Mr. Siddharth,Thank you for taking the time to write such a nice compliment after your stay at Hotel Trópico TDHotels.We truly appreciate your excellent feedback. It is extremely grateful to hear that we have fulfilled and exceeded your expectation regarding our service, staff members and that you enjoyed your experience with us. Your satisfaction is and will always be our top priority. Therefore, you can always count on our staff who will welcome you with friendliness and quality hospitality.Once again thank you so much for your review. It was a pleasure to have you as our Guest and we do hope to welcome you back to our hotel on your next visit to Luanda.Kindest regardsVânia Martins da SilvaFront Office ManagerFront Office Manager
by A verified traveler
Posted 31 May 2023 on Hotels
Comment from Hotel Management
1 Jun 2023 by Maria Mendes, Hotel Management
Exmo. Sr. Marcos,Agradecemos a sua preferência pelo Hotel Trópico em Luanda, a avaliação máxima sobre a sua experiência. Desta forma poderemos continuar a melhorar o nosso serviço e consequentemente aumentar a satisfação de quem nos elege. Esperamos vê-lo no Hotel Trópico num futuro próximo.Muito obrigada.
by A verified traveler
Posted 6 Mar 2023
It is just a place to stay - it is extraordinarily expensive for what you get! no real dining experience; a buffet for $80 pp is excageration! really not worth the money spent!
Comment from Hotel Management
10 Mar 2023 by Maria Mendes, Hotel Management
Dear M. Tatiana,Thank you for choosing Hotel Trópico.We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service and keep innovating.We regret to hear that not all aspects of your stay were as you expected and definitely we would like it to beWe take good care of the notes that you have so kindly highlighted, and they are going to receive our best attention. We appreciate the notes that you highlighted about our buffet. We are at your entire disposal to receive suggestions to improve the offer provided to our guests, and we guarantee that this issue will receive our best attention so we can improve our facilities and maximize the satisfaction of our valued guests. We will be very happy to welcome you back to the Hotel Trópico.Many regards,Maria MendesRooms Division Manager
by A verified traveler from Van Nuys
Posted 17 Feb 2023
Comment from Hotel Management
3 Jul 2023 by Vânia Martins da Silva, Hotel Management
Dear Mr. James, Thank you for choosing Hotel Trópico. We care about all your comments and regret that the stay did not meet your best expectations, your feedback is not what we would expect.Every single day we give our outmost to meet and exceed our guest’s expectations We would be pleased to have another opportunity to welcoming you and have the chance to improve your opinion about us. Best Regards,
by A verified traveler
Posted 13 Feb 2023
I will never stay at this hotel again because the way we were treat at the from desk by the staff. They said none of our credit card was working and when we explained that the problem was their credit card machine and their bank. They did not care and we had to use cash for meals. After 2 nights the manager did do anything besides blaming us their credit card machine not accepting our card. We went move to another much nicer hotel down street ( hotel Epic Sana) where we had not problem with our cards.
Comment from Hotel Management
17 Feb 2023 by Vânia Martins da Silva, Hotel Management
Dear Mrs. Clauda,First of all thank you for choosing Hotel Trópico TDHotels.Concerning your review, we are grateful for sharing your comments, we always use our customer’s feedback to improve our overall performance.Unfortunately we did not fulfil your expectations regarding our services. We inform that for security reasons, several credit card operations are declined by banks. Mostly, when you are in countries as Angola with a less developed payment system. Probably this was the reason why your credit card operation did not go through. We did receive, with success, on the same day, other international credit card payments. Although you did not have the best experience during your stay, we would like to welcome you back at Hotel Trópico in order to offer the service we are known for and earn back your trust.For further assistance do not hesitate to contact us.Best Regards,Maria MendesRooms Division Manager
by A verified traveler
Hotel Tropico
Posted 8 Feb 2020 on HotelsNice hotel, good location, friendly staff
Comment from Hotel Management
21 Nov 2022 by Vânia Martins da Silva, Hotel Management
Dear Guest,Thank you for choosing Hotel Trópico TDHotels.We are thankful for the time you spent sharing your opinion with us regarding our service.Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.Looking forward to welcome you back soon in our Hotel.Best Regards,Vânia Martins da SilvaFront office Assistant Manager
by A verified traveler
Posted 26 Oct 2019 on Hotels
Comment from Hotel Management
25 Nov 2019 by Cheira, Hotel Management
Good Afternoon,
Thank you for choosing TD Hotels.
We are very pleased to know that our services fulfilled your expectation!
We look forward to welcome you again in our Hotel.
Kindest regards.
Pedro Cheira
Room Division Manager
