Ratings based on 18 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Comfy but services were inexistent...
Posted 18 Mar 2020 on HotelsThe rooms are comfy with necessary space for all your stuff, a/c was work fine, even its a 3 star hotel it's feel a bit more ranked.
But the tap shower, need more maintenance and the mini fridge, isn't chilling at all.
The water on swimming pool was cold, the sauna and jacuzzi were out of order.
Comment from Hotel Management
19 Mar 2020 by André Afonso, Hotel Management
Dear Mr. Euclides,
We hereby thank you for your words!
Your view point is extremely important to improve our services. The maintenance team is working on items mentioned above.
by A verified traveler
Posted 28 Feb 2019 on Hotels
Comment from Hotel Management
1 Mar 2019 by André Afonso, Hotel Management
Dear Mr. Eliel
Thank you very much for your feedback. We hope to accommodate again.
Kindly,
by A verified traveler
Hotel stay was less than ok,overpriced
Posted 18 Sep 2018 on HotelsStayed in this hotel for my business trip for 8 nights. The hotel location and staff were good, check-in was fast and easy, staff was very friendly, but with limited English. However, the room and towels were not properly cleaned/maintained (there were hair remains in the towel fabric - it was disgusting, and I had to buy a new towel in the store nearby - Belas shopping center!). The bathroom and carpet were unclean, too - carpet covered with many dirt grease spots. Also, my access card was deactivated 3 times during the week - had to repeatedly ask the reception to reactivate it. Overall, maintenance was not adequate -needs to be improved, as well as to consider renovating and refreshing rooms! If I had another choice I would have chosen another hotel, but had to stay here as its location was very convenient both for my business purposes (close to my local office), and for shopping.
by A verified traveler
Posted 27 Apr 2018 on Hotels
by A verified traveler
Horrível nunca mais
Posted 5 Feb 2024 on HotelsHotel horrível quartos mal conservados, sujos, café da manhã péssimo, sem condições de higiene, sem controle de temperatura etc…
Água quente fiquei dois dias sem para banho
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
31 Jul 2023 by Florença Team , Hotel Management
Dear Mr. Angelo It's with sadness that we read your review.Our team has done the best to please you.We hope to receive you in a better moment for you. Thank you. Florença Team
by A verified traveler
Util
Posted 23 Feb 2020 on HotelsEs muy util
Comment from Hotel Management
5 Mar 2020 by André Afonso, Hotel Management
Muito obrigado pela sua visita Sr.Max
Aguardamos o senhor na próxima viagem.
by A verified traveler
Human talent is its major asset!
Posted 23 Feb 2020 on HotelsAmazing staff...will do its very best to make your stay agreable
Comment from Hotel Management
25 Feb 2020 by André Afonso, Hotel Management
Thank you very much Ms. Amanda
We appreciate your feedback and, we hope to see you next time.
by A verified traveler
Excelente qualidade/preço
Posted 31 Jan 2020 on HotelsComment from Hotel Management
5 Feb 2020 by André Afonso, Hotel Management
Prezado Sr. Paulo,
Saudações
O Hotel agradece a sua mensagem.
Até o próximo encontro!
by A verified traveler
Posted 11 Feb 2019
This is a good and easy place to stay in southern Luanda.
Rooms are clean and tidy but you have to make sure to get one of the renovated rooms without carpet.
Comment from Hotel Management
20 Feb 2019 by André Afonso, Hotel Management
Thank you very much Sr.
Our team is happy that you have enjoyed our services.
Best regards,
