Ratings based on 17 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Spacious needs updating and mold growing in the bathroom
Comment from Hotel Management
2 Apr 2024 by Management, Hotel Management
We thank you for your choice in FLY hotel.Thank you for your comment, it's through our guests suggestions and remarks that we aim to please and continuously improve our service. We hope to see you again soon.
by A verified traveler
Posted 4 Mar 2024
Very clean, staff very polite
Comment from Hotel Management
19 Mar 2024 by Management, Hotel Management
On our behalf, we want to thank you for your stay with us at FLY hotel. Thank you for your comment. It's with our guests comments that we aim to improve our service.We hope to see you again soon.
by A verified traveler
Posted 18 Nov 2023 on Hotels
It's fine for overnight lay over
Comment from Hotel Management
19 Nov 2023 by Management, Hotel Management
We thank you for your choice in FLY hotel.It's through our guests suggestions and remarks that we aim to please and continuously improve our service.We hope to see you again soon.
by A verified traveler
Posted 1 Nov 2023 on Hotels
he hotel was good. The stay was secure. And very close to the hotel. I was picked up from the international by the Anglo American driver. Going to the domestic flight, I walked. Its a 3 min walk.
The breakfast was fresh and good.
Comment from Hotel Management
6 Nov 2023 by Management, Hotel Management
On our behalf, we want to thank you for your comment regarding our hotel and service. We aim to please and it's only with the help from our guests, that it's possible to improve our performance.We hope to see you again soon.
by A verified traveler
Posted 30 Sep 2023
Comment from Hotel Management
6 Nov 2023 by Management, Hotel Management
Only with the help from our guests is it possible to improve our service.We hope to see you again soon.
by A verified traveler
Posted 23 Dec 2022
Comment from Hotel Management
6 Nov 2023 by Management, Hotel Management
Only with the help of our guests is it possible to improve our performance.We hope to see you again soon.
by A verified traveler
Posted 17 Dec 2022
The staff is not professional
Comment from Hotel Management
6 Nov 2023 by Management, Hotel Management
It's through our guests comments that we can improve our service.Unfortunately we have tried to reach you to understand the reason for your comment ... without success.We hope to see you again soon.
by A verified traveler
Posted 3 Apr 2021
The property and staff are second to none with a USA South Beach Miami Beach vibe and literally less than 500 feet from the Luanda domestic airport and covid testing portable lab. However, the location is a 15000-20000 Kwanza ride from the Luanda International Airport and is also in a very rough part of town with a lot of trash on all of the streets. If you don't believe me, try Google walking or zoom in on Google satellite nearby streets. The neighborhood is very bad and shocking for the first time visitor from the first or even second world countries. PLEASE READ THIS BEFORE GOING TO LUANDA...LUANDA CUSTOMS IS A NIGHTMARE. THEY WILL TAKE YOUR PASSPORT AND HOLD YOU IN CUSTOMS FOREVER EVEN WITH AN APPROVED EVISA AND FORCE YOU TO A MANDATORY 7 DAY QUARANTINE IN LUANDA WHETHER YOU ARE POSITIVE OR NOT FOR COVID. MAKE SURE YOU PLAN BEING THERE FOR 7 DAYS MINIMUM. EVERYBODY AT THE AIRPORT WANTS AND SOMETIMES DEMANDS MONEY, EVEN THE STAFF. MAKE 2 COPIES OF YOUR COVID TEST RESULT BEFORE DEPARTING AND TAKE LATEX SURGERY GLOVES. THEY WONT LET YOU LEAVE / BOARD YOUR DEPARTING PLANE WITHOUT THEM.
Comment from Hotel Management
6 Nov 2023 by Management, Hotel Management
On our behalf, we want to thank you for your comments regarding our hotel and service. We aim to please and it's only with the help from our guests, that it's possible to improve our performance.We hope to see you again soon.
by A verified traveler from Florida
Posted 7 Mar 2020
Couldn’t use the stairs, may be for safety but when we got to the lobby the door was locked.
Was never able to get on the internet which was important for me!
At check in the woman didn’t mention hours for breakfast, and we couldn’t call the front desk from the room to ask.
Comment from Hotel Management
8 Mar 2020 by Martins, Hotel Management
Good morning,
We regret what happened and thank you for your comments so that we can improve our services and so that what happened during your stay does not happen anymore.
Best regards
Fly Hotel Team
by A verified traveler
Posted 13 Feb 2020
It is not just a hotel room but can be described as a small apartment with a separate dining room/lounge/kitchenette combination. It is a quiet environment, there is a dining room accessible from the lobby on the ground floor where you can get something decent to eat and drink and best of all, is 70 meters from the check in kiosks at the Domestic Departures Terminal.
Comment from Hotel Management
13 Feb 2020 by Martins, Hotel Management
Hallo,
Thank you very much for your comment that we very much appreciate.
Only then can we know if we are doing the best for our guests.
Be always welcome.
