Ratings based on 415 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Amazing staff and comfortable accommodations. Felt like home while I was there. Will be back!
by A verified traveler
Posted 25 May 2024
Pet friendly. Free Breakfast. Had Good selection of food.
Short drive to the lake areas. Only negative Bring ear plugs. Train blows horn a lot at 4am and some traffic noise. we were on 4th floor.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by TPS Team, Hotel Management
Thank you for taking the time to complete this survey for the Towneplace Suites Loveland Colorado. We look forward to hosting you again.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
15 May 2024 by TPS Team, Hotel Management
Gerald RThank you for taking the time to leave a review of your recent stay with us. We value all feedback, and we are disappointed to see that your experience did not meet your expectations.We would greatly appreciate any additional details you could provide regarding your stay, as this will help us identify areas for improvement and ensure that future guests have a better experience.Please feel free to reach out to us directly with any specific feedback or concerns you may have. We are committed to providing exceptional service to all our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Thank you again for your feedback.
by A verified traveler
Posted 2 May 2024
Nice hotel, but close to railroad.
Comment from Hotel Management
3 May 2024 by TPS Team, Hotel Management
Thank you for taking the time to complete this survey.
by A verified traveler
Posted 29 Apr 2024
Clean room and friendly staff
Comment from Hotel Management
3 May 2024 by TPS Team, Hotel Management
Thank you for taking the time to complete this survey.
by A verified traveler from Rawlins
Posted 29 Apr 2024
Nice! I will stay there again
Comment from Hotel Management
3 May 2024 by TPS, Hotel Management
Thank you for taking the time to complete a review of the Towneplace Suites Loveland.
by A verified traveler
Posted 25 Apr 2024
Staff was very polite and helpful.
Comment from Hotel Management
3 May 2024 by TPS Team, Hotel Management
Thank you for taking the time to complete this survey of the Towneplace Suites Loveland CO.
by A verified traveler
Posted 23 Apr 2024
We stayed for two nights. First night there the shower would not drain, or rather would drain extremely slowly...taking a shower with @4-5" of dirty water. I informed the front desk the next morning. Said it would be taken care of...it was not! Was disgusting trying to shower.
And on top of that, housekeeping did not knock or come by our room, exacerbating the situation. We did not place the placard saying 'do not clean'.
Not sure what happened. There was no follow-up by staff in the subsequent @24-30 hours that we were still there.
We have stayed at countless IHG properties and have always been pleased, or satisfied at the least. This was not what happened this visit.
Comment from Hotel Management
24 Apr 2024 by TPS Team, Hotel Management
Dear Rob,Thank you for taking the time to share your recent experience at our hotel.We are truly sorry to hear about the issues you encountered during your stay, especially with the shower drainage in your room. Please accept our sincere apologies for the inconvenience and frustration this caused.We completely understand your disappointment and agree that our communication regarding the status of the shower repair was inadequate. This is certainly not the level of service we strive to provide, and we are grateful for your feedback, as it helps us to identify areas for improvement.Please rest assured that we are addressing this matter with our team to ensure that similar incidents do not happen in the future.We appreciate your loyalty to Marriott hotels and hope that you will give us another opportunity to provide you with the excellent experience you deserve.If there is anything else we can do to make amends for your recent experience, please do not hesitate to contact us directly.
by A verified traveler
Posted 18 Apr 2024
Staff was awesome💓
Comment from Hotel Management
18 Apr 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to share about your experience with our awesome staff. We are thrilled to know you enjoyed your stay and hope you will stay with us again when your travels bring you back to the area.
