Ratings based on 399 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
Both front desk clerks (Dave and I can't remember her name) were both very friendly and professional. They made our daughter's stay very enjoyable. We appreciated the security procedures of your hotel.
Comment from Hotel Management
31 Mar 2024 by Hotel Management, Hotel Management
Dear John, Thank you for your kind words about Extended Stay America and our dedicated front desk team, including Dave. We're delighted they could contribute to your daughter's enjoyable stay. We appreciate your recognition of our security measures. We look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management
by A verified traveler
Posted 16 Jan 2024
Staff were great
Comment from Hotel Management
16 Jan 2024 by Hotel Management, Hotel Management
Dear Wendy, Thank you for highlighting our staff's excellent service! We're delighted to hear they made a positive impact on your stay. Our team strives to provide exceptional service to all our guests. Your acknowledgment is truly appreciated. Should your travels bring you back to the area, we'd be honored to welcome you again for another enjoyable experience. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 29 Nov 2023
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Dirty
Posted 16 Oct 2023 on HotelsI recently stayed there and there was many issues such as checking in to a room with another person already in it, dirt (left over dog food) and hair in the beds we were given, bugs crawling out of outlets, dirty towels rehung when we arrived. I would have expected a clean room and didn't even get that.
Comment from Hotel Management
17 Oct 2023 by Hotel Management, Hotel Management
Dear Andrea, Thank you for evaluating your stay. It is disappointing to read about the issues you experienced after your check-in. Your room should have been thoroughly checked before it was given to you. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management
by A verified traveler
DISGUSTING
Posted 16 Oct 2023 on HotelsFirst room was not clean asked to be switched second room smelt terrible like pet urine, floor was so sticky, had to go buy my own cleaning g products to feel comfortable. TheN found 3 roaches in the bed!
Comment from Hotel Management
17 Oct 2023 by Hotel Management , Hotel Management
Dear Kylie, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2023
by A verified traveler
Used Room
Posted 8 Oct 2023 on HotelsOnce we arrived and got checked in, we were given a room that had not been cleaned after it's last use. It was the first time this has ever happened for me at a hotel. We were trying to get to a concert on time and this created such a delay that we were not able to get dinner before the show. The internet did not work (presumably because the wi-fi password was linked to the first room). There also was not any shampoo or conditioner.
Comment from Hotel Management
8 Oct 2023 by Hotel Management, Hotel Management
Dear Doug, We're sorry to hear about the inconvenience you faced during your stay. Your experience is essential, and we apologize for any delays and issues with the room's cleanliness, internet, and amenities. Please know that this is not our standard, and we'll take your feedback into consideration to improve our services. We appreciate your understanding, and we hope you give us another opportunity to provide a more seamless and enjoyable stay in the future. Your comfort and satisfaction are our priorities.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2023
