Ratings based on 253 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
I booked because it had a swimming pool but it is currently not in use. The facilities should exclude if the swimming pool is currently not in use.
Comment from Hotel Management
9 Apr 2024 by Aurianne Direction Zenitude Les Jardins de Lourdes, Hotel Management
Good morning,we are soory to read the commentary about the swimming pool, because it is written everywhere, that it is a saison swimming pool ! we hope to welcome you in end of april to discover the swiming pool then !best regardsAurianne Direction Zenitude Les Jardins de Lourdes
by A verified traveler
Posted 28 Oct 2023
They do not clean your apartment during your stay. Nor provide clean towels everyday. Reception should be manned at all times.
by A verified traveler
Posted 7 Oct 2023 on Hotels
by A verified traveler
Posted 24 Feb 2023 on Hotels
Comment from Hotel Management
6 Mar 2023 by aurianne , Hotel Management
Bonjour, nous sommes heureux de lire votre satisfaction de séjour,au plaisir de vous revoir,bien à vous,aurianne Zenitude Jardins de Lourdes
by A verified traveler
Posted 17 Nov 2022
by A verified traveler
Basic but OK
Posted 27 Jul 2022 on HotelsThis hotel/apartment was good booked two rooms one the air conditioning wasn't working right and they only cleaned one room the day before we booked out after 5days into our 7 day stay other room wasn't cleaned at all had to ask for clean towels and toilet paper bins were never emptied and they never check air conditioning even though it being reported give us a fan to use, rooms quite small glad I booked two rooms for 4 people as each room slept 4 and would be a tight squeeze for 4 adults. Having a pool was a great addition as it gave you a choice to relax by the pool some days but restaurant was closed and no were to get snack or a drink other then going to your room.
by A verified traveler
Posted 18 Feb 2022 on Hotels
by A verified traveler
Posted 8 Jan 2022 on Hotels
Comment from Hotel Management
12 Feb 2022 by La réception, Hotel Management
Bonjour,
Merci pour votre retour,
En espérant vous revoir très prochainement,
Cordialement,
by A verified traveler
Posted 12 Oct 2021 on Hotels
by A verified traveler from Sydney
Posted 29 Dec 2019
Overall a good hotel. A little outdated but good facilities and when I needed to change the reservation, they were very helpful in making it happen.
