Ratings based on 459 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Staff was amazing!
Comment from Hotel Management
2 Jun 2024 by Manager , Hotel Management
Dear Jason,Thank you for your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,
by A verified traveler
Posted 28 Apr 2024
Clean
Comment from Hotel Management
15 May 2024 by Manager , Hotel Management
Dear Tammy Siu,Thank you very much for your kind review.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,
by A verified traveler from Irvine
Posted 23 Apr 2024
Walking distance to Lourdes train station
Comment from Hotel Management
15 May 2024 by Manager , Hotel Management
Dear Veronica,Thank you for taking the time to let us know your opinion of your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to the pleasure of welcoming you back in the future. Kind regards,
by A verified traveler
Posted 22 Apr 2024
The food in the restaurant was fantastic.
Comment from Hotel Management
15 May 2024 by Manager , Hotel Management
Dear David,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,
by A verified traveler
Posted 19 Apr 2024
I picked this property solely on the basis that they had a heated outdoor pool.
There was no communication in advance but when I arrived the pool was out of action for all 4 days of my stay and it was never mentioned when I checked in.
Thoroughly unacceptable and I am going to request a refund
Comment from Hotel Management
15 May 2024 by M. EL HICHERI, General Manager, Hotel Management
Dear Stephen,Thank you for taking the time to review your stay.We were disheartened to learn of your disappointment with the availability of our heated outdoor pool. The pool is indeed a highlight of our hotel, and is open seasonally, from May 1st, as specified on the booking platforms.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,M. EL HICHERI, General Manager
by A verified traveler
Posted 11 Apr 2024
What I didn’t like was the musty smell of our room. Too much room refreshener.
by A verified traveler
Posted 14 Feb 2024 on Hotels
Quiet happy and satisfied
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Dear Guest,Thank you for letting us know that you enjoyed your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to have you return on your next visit to Lourdes . Kind regards,
by A verified traveler
Posted 1 Feb 2024 on Hotels
We enjoyed our 2 night stop over. And would stay again. Staff very attentive.
Comment from Hotel Management
2 Feb 2024 by M. EL HICHERI, General Manager, Hotel Management
Dear Roger,Thank you for such a positive review.We're thrilled to hear that our staff's attentiveness contributed to a pleasant stay and that you found your room to be clean and comfortable. It's wonderful to know that our hotel's condition met your expectations and that our service was able to enhance your visit.We look forward to welcoming you again soon.Best wishes,M. EL HICHERI, General Manager
by A verified traveler
Posted 2 Jan 2024
The view from the hotel was breathtaking. Very calm and serene atmosphere, I expected the rooms to be a little bigger, but I guess the architecture is different everywhere.
Comment from Hotel Management
24 Jan 2024 by M. EL HICHERI, General Manager, Hotel Management
Dear Rahul,Thank you for taking the time to share your feedback.We're thrilled to hear that you found the views from our hotel to be breathtaking and that the calm and serene atmosphere added to your satisfaction. It's always rewarding to know that our team's efforts to provide top-notch service are appreciated. While some of our rooms are indeed cozy and uniquely decorated, we do offer a variety of room sizes and categories that provide more space and comfort, including options with stunning Pyrenees views and private balconies. We hope that on your next visit, we can assist you in selecting a room that perfectly matches your expectations.We hope to provide you with a more enjoyable stay in the future.Best wishes for 2024,M. EL HICHERI, General Manager
by A verified traveler from AVENTURA
Posted 23 Dec 2023
Nothing was unique except the desire to profit from a change in itinerary. We call Expedia on time to cancel the second day stay due to previous conflict. The hotel insisted that Expedia never called. We arrived the agreed upon first day at 2:35 pm and informed of our predicament. We staid that night, and had to pay for the 2nd night because "their" policy required us to pay for all the days initially reserved. BE CAREFUL!
Comment from Hotel Management
26 Jan 2024 by M. EL HICHERI, General Manager, Hotel Management
Dear Francisco,Thank you for taking the time to share your feedback.We are sorry to hear about the difficulties you faced with your reservation change. We aim to offer flexible solutions to our guests, and we provide a voucher valid for 18 months in such instances, allowing for a future stay or immediate date modification. We regret any misunderstanding with Expedia and the inconvenience it may have caused you. Rest assured, we strive to ensure clear communication with third-party services to prevent such issues.We hope you will come and stay with us again. Best wishes for the festive season!M. EL HICHERI, General Manager
