Ratings based on 206 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2020 on Hotels
by A verified traveler from New York
Posted 1 Dec 2019
Staff on the front desk when entering the propert was terrible!! She was so rude and abrupt! Not we coming nothing, wasn’t a pleasant stay at all!
Comment from Hotel Management
1 Dec 2019 by Direction, Hotel Management
Dear Abi, we regret your disappointment at the end of your stay in our residence. We take good note of your remarks, but it is unfortunate that you did not come to share with us during your visit. We hope to welcome you again if you wish to renew your stay. Best regards. Direction
by A verified traveler
No entry issues
Posted 28 Oct 2019 on HotelsOur flight was delayed 4 hours. When we arrived late,reception was closed.We had to stay in a nearby hotel for one night, cost 100 Euros.
If they could have sent a text with door entry codes etc, that could have
been avoided. A contact number is essential. This apart, we have
stayed here twice,and rate it highly,and would stay there again.
Comment from Hotel Management
28 Oct 2019 by Direction, Hotel Management
Dear Ian, Thank you for taking the time to review your experience at our residence. We take note of your comment but want to restore the truth by reminding you that a message containing the procedure for access to housing has been sent to you on the extranet of your reservation messaging. In the same way, an envelope with your name has been put on the arrivals board in our entrance lock (always open). The latter contained the information necessary to access your home. We could not send you a text message because you did not provide us with your phone number. We hope to welcome you again if you wish to renew your stay. Cordially. The direction
by A verified traveler
Posted 21 Oct 2019 on CheapTickets
The location was perfect for us because it is very close to the train station. The person that checked us in was not corteous nor helpful. The other employee at the front desk was however always helpful. The room was not very clean and housekeeping is not provided during the stay. It needs updating.
Comment from Hotel Management
28 Oct 2019 by Direction, Hotel Management
Dear Customer, We thank you for taking the time to review your experience in our residence. We take note of your remarks for our future developments. We remind you that our establishment is a tourist residence and not a hotel. As such we do not do cleaning during your stay. All of this information is communicated to you by message during each reservation. We also want to clarify that households are made between each client. We hope to welcome you again if you wish to renew your stay. Best regards. The direction
by A verified traveler
Posted 3 Oct 2019 on Hotels
WiFi was too weak
Comment from Hotel Management
4 Oct 2019 by Direction, Hotel Management
Dear Kathlyn, We thank you for taking the time to review your experience in our residence. We take good note of your remarks for our future developments and hope to welcome you again if you wish to renew your stay. Cordially. The direction
by A verified traveler
Great value, good location, unpretentious
Posted 5 Aug 2019 on HomeAwayWe had a wonderful stay - very clean and comfortable, on the quiet side of town but a short walk to main streets. Everything was as we had hoped.
by A verified traveler
Posted 7 Jul 2019 on Hotels
Fair but not great
Comment from Hotel Management
7 Jul 2019 by emeline, Hotel Management
Dear Customer, We thank you for your feedback from our residence. We take good note of your suggestions and will be sure to take them into account in our future developments. Hoping to welcome you back to La Closeraie. Cordially. The direction
by A verified traveler
Posted 1 Jul 2019
Walking distance to the train station. A fair walking distance to the Grotto.
Comment from Hotel Management
3 Jul 2019 by emeline, Hotel Management
Dear Customer, We thank you for your feedback from our residence. We take good note of your suggestions and will be sure to take them into account in our future developments. Hoping to welcome you back to La Closeraie. Cordially. The direction
by A verified traveler from Glasgow
Lourdes stay
Posted 23 May 2019 on HotelsJust what we wanted. Room good size, everything you need was there, my only mention was the pillow
was like wafer thin, i asked for more pillows and got them no problem. It is modern well maintained. 9 Euros for Cont breakfast. I would certainly stay there again.Handy for the train station.
Comment from Hotel Management
27 May 2019 by Direction, Hotel Management
Dear Ian, We thank you for this positive feedback on your experience in our residence. We will be delighted to welcome you back to the residence La Closeraie. Cordially. The direction
by A verified traveler
Hotel with no amenities at all!
Posted 30 Oct 2018 on HotelsNext to clean! Aweful! For 4 days& 3 nights-1 tiny soap, 1packet of shampoo( barely nothing) 1 thin towel and heater didn’t heat quite right. Bed was not the regular twin( mattress type) no hair dryer. Front desk limited hours. At least three people were outside the door sleeping-like homeless people-was scary to see going back to hotel at night. Not coming back!
