Ratings based on 428 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
The lobby and our room was clean. We thought the bed was very comfortable (had some softness). Full galley style kitchen was clean and functional. TV in the room allowed us to sign into our Netflix/Showtime/YouTube accounts. Pool/hot tub area was basic and could use a little scrub around the edges, but good enough for a little dip. Hot breakfast was decent enough for complimentary with a good selection of yogurt, breads, cereal, milks/juices, fresh fruit. And they had a waffle maker. The front desk staff were all very friendly and inviting. Cool location at the base of the walking bridge over the river and an easy an/off to Hwy 65 and 31. Big grassy area and small park right across the street (possibly a few homeless/transient seemed to be around, but didn’t feel unsafe). Ate at a pizza/beer place on the other side of the park that you can see from the hotel. Good pizzas and nice outdoor covered dining/bar. Was only there for one night for my daughter's archery tournament at Kentucky Expo Center. Overall a good stay and would stay again.
by A verified traveler
Posted 28 Apr 2024
Good price nice breakfast and less than 5 minutes from downtown Louisville.
by A verified traveler
Posted 21 Apr 2024
Love it
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 9 Apr 2024
Awful customer service. Booked with them because of their pool. We even called first ti confirm. Arrived to find theirs closed. They could get us into a "sister" hotel for $80 more and maybe not get the room we already booked refunded. So essentially pay for two rooms.
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 7 Apr 2024
This was a very nice place with plenty of amenities. The ONLY thing that I could even say negative would be that the water temperature in the shower could have been warmer. Overall, I was extremely pleased.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
I had a great time
Comment from Hotel Management
2 Apr 2024 by Nessy, Hotel Management
Thankyou for your feedback Emely and taking the time to tell us how your stay was. We hope that you will come again soon
by A verified traveler
Posted 31 Mar 2024
The Town place hotel is very convenient, looking the great walkable bridge in Jeffersonville .
We had an issue with the hot water in the bathroom shower so the front desk offered a room change. The room had hot water but the TV wasn’t working. So we trade our suite with great views but no hot water for another one with no working TV
Comment from Hotel Management
1 Apr 2024 by Nessy, Hotel Management
Laura, I am very sorry to hear of the issues and concerns that you experienced while being a guest at our hotel. While we enjoy hearing the feedback from our guest, we also like to make sure that we follow through with an enjoyable experience and it looks like we had some issues satisfying your needs and expectations. I want to sincerely apologize for all the mishaps and please be assured that I have spoken with my maintenance engineer to assure this is an isolated incident and this will not be a repeated process for future stays. It is my hope that you will accept my warmest apologies and give our hotel another chance to make your stay comfortable; the next time that you are able to stay with Towne Place Suites! Warmest Regards.
