The Pepin Mansion Historic B&B Reviews

I am sorry for your bad experience. You booked a beautiful room at a beautiful 173 year old mansion (1851 built) for yourself and your 83 year-old mother who has trouble with stairs. Expedia clearly states that the bathroom is "Detached and Private" from the room. This is all that Expedia will allow... it is a check-box for the owners. On the Pepin Mansion reservation website it also clearly states that the bathroom is detached, private and down a flight of stairs. I receive many calls from guests before booking to ask questions about the bathroom location, some choose not to book and I understand this. If another room is available at check-in we always offer the alternative at no charge,We, as most small B&Bs have a 14 day cancellation policy. Even after txt exchanges during the day about "no elevator", late check-in procedures, and where the bath is located you elected to occupy the room. And it is the Mansion Main Staircase, 5' wide, straight and carpeted, not curvy as any can see from our website pictures. From 10pm to 1:30am my on-site innkeeper was assisting as best as possible and I am getting calls and txts about issues with the bath, needing to leave, and demanding a refund. The refund would have to come from Expedia, not the Pepin Mansion.I can understand having to relocate and am fully supportive of this and think the guest made the right choice but it was still the guest's decision to choose this B&B, occupying the room, and knowing our cancelation policy. This room (with detached bath) is rented 300 days a year and we have a 9.3+/10 rating at our B&B. My on-site Innkeeper helped as best she could and was also there to help when the mother took a tumble.I will on occasion make a concession on a cancellation if we can re-rent the room or maybe give a gift certificate. But in this case, not fully reading the Expedia room description does not warrant a concession. I'm glad the Hampton Inn could accommodate.