Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
The location is great when attending Abbey Road on the River at Big 4 Station. It is within walking distance and the hotel has a nice selection of restaurants within walking distance.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Jan, Thank you for the excellent feedback! We are pleased we exceeded your expectations and that our location was perfect for your travel plans and helped to elevate your stay. All of us here at Sheraton Louisville Riverside Hotel look forward to your return!Yours in Hospitality,Trish Etherton,General Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Robert, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Yours in Hospitality,Trish Etherton,General Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Dear Marilee, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at the Sheraton Louisville Riverside Hotel. We look forward to welcoming you back on your next visit.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 13 May 2024
The room and the staff were lovely. I was disappointed that the club room was not open. The best thing was the Gilcrest and Soames bath amenities. SO LOVELY. Lovely view of two bridges and sunrise from the room.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Carita, Thank you for reviewing your experience at the Sheraton Louisville Riverside Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. Thank you for highlighting our accommodations with excellent views and amenities and that our attention to detail helped make your visit so memorable. We appreciate your comments and hope to be your hotel of choice whenever you return to the area.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Lance, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by GENERAL MANAGER, Hotel Management
Dear Donna, Thank you for the kind rating of the Sheraton Louisville Riverside Hotel. We are happy you enjoyed your time with us. We hope you will come back to see us soon, and we wish you all the best with your travels.Yours in Hospitality,Trish Etherton,General Manager
by A verified traveler
Posted 10 May 2024
While a bit dated the hotel made up for in convenient location and cleanliness and friendly staff.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Jill, It was a pleasure to read your review of the Sheraton Louisville Riverside Hotel. We are delighted you enjoyed your stay with us, especially our attentive service and accommodations. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! However, we are sorry you felt our property needed updating. We will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 9 May 2024
I stayed there for the pool. Called ahead to make sure pool was open, they said it
Wad. Arrived to find closedwas
Comment from Hotel Management
12 May 2024 by GENERAL MANAGER, Hotel Management
Dear Mary, Thank you for choosing us and for taking the time to leave your comments. We are sincerely sorry for the discrepancy in the information provided regarding our pool, and we understand the frustration this must have caused. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have accurate information before arrival. Please accept our sincerest apologies for any inconvenience this may have caused you, and we hope to have the opportunity to regain your trust on your next visit. Yours in Hospitality,Trish Etherton,General Manager
by A verified traveler
Posted 30 Apr 2024
What i did like that everything was near me i didn't have to drive much
What i didn't like our room didn't have a fridge the ice machine didn't work. Our room only had one towel no garbage bags the room looked like they hurried up and clean it and forgot to replace the stuff for the price i paid i expected a way better room
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Carmen, Thank you for your evaluation of our hotel. While we are glad to read that you liked our location, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope you will stay with us again soon.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Emily, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Yours in Hospitality,Trish EthertonGeneral Manager
