Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 9 Jun 2024
Everything was beautiful! The bad part was when I asked to check in early they said my room wasn't ready. This was fine but they told me I could go ahead and check in to a room with 2 queens. That was ok with me but what I didn't realize is they charged me for the room that wasn't ready AND the room they gave me. If I realized I was going to get double charged, I would have just waited on my room or slept in my car.
Comment from Hotel Management
12 Jun 2024 by Drew, Hotel Management
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.
by A verified traveler
Posted 3 Jun 2024
You are the best!!! Thank you for your service!!!
Comment from Hotel Management
4 Jun 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 2 Jun 2024
Great!
Comment from Hotel Management
4 Jun 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 28 May 2024
The hotel was very clean and the staff were friendly and helpful.
Comment from Hotel Management
28 May 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler from Fresno
Posted 27 May 2024
Comment from Hotel Management
12 Jun 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 24 May 2024
Love the staff and rooms
Comment from Hotel Management
28 May 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 29 Apr 2024
amazing trip!
Comment from Hotel Management
29 Apr 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 29 Apr 2024
This is a great Marriott with clean and updated facilities. The restaurant is a nice bonus. The hotel is very busy though which made it quite noisy.
Comment from Hotel Management
29 Apr 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
by A verified traveler
Posted 28 Apr 2024
We had great stay with a wonderful atmosphere.!
Comment from Hotel Management
29 Apr 2024 by Drew, Hotel Management
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
