Ratings based on 451 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Great room.,hotel, and breakfast
by A verified traveler
Posted 27 May 2024
Wasn’t happy the tv didn’t work but not their fault as the storm knocked out the internet. But very friendly staff! Nice place!
Comment from Hotel Management
27 May 2024 by La Quinta Inn & Suites by Wyndham Louisville, Hotel Management
Dear Nancy,Thank you for taking the time to share your feedback and for giving us a perfect rating! We're delighted to hear that you enjoyed your stay with us.It’s wonderful to know that our staff made a positive impression on you. We take pride in our team's dedication to providing friendly and attentive service, and your kind words mean a lot to us.Thank you again for your understanding and for choosing to stay with us. We look forward to welcoming you back in the near future and ensuring everything is perfect for your next visit.Warm regards,La Quinta Inn & Suites by Wyndham Louisville
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 18 May 2024
Their system was down and they couldn’t check in any guests at all - I missed a dinner reservation because of this with clients! Did not have a back-up plan in place and didn’t seem to care much. Just kept saying there was nothing they could do and we would have to wait in the lobby until it was back up and running…..missed a critical work event I hosted due to this…
Comment from Hotel Management
27 May 2024 by La Quinta Inn & Suites by Wyndham Louisville, Hotel Management
Dear Andrew,Thank you for sharing your feedback with us. We are truly sorry to hear about the inconvenience you experienced during your recent stay, and we apologize for the frustration it caused you.Our system outage was an unexpected event, and we understand how disruptive it was, especially as it led to you missing a critical dinner. Please accept our sincerest apologies for this. Please know that your feedback is invaluable, and we are taking immediate steps to ensure that such an issue does not happen again. We are implementing new procedures to handle similar situations more effectively in the future.We hope you might give us another chance to provide you with the high level of service we are known for. Please feel free to reach out to us directly if you decide to stay with us again; we would like to personally ensure your stay is seamless and enjoyable.Thank you once again for bringing this to our attention.Warm regards,La Quinta Inn & Suites by Wyndham Louisville
by A verified traveler
Posted 13 May 2024
We were greeted by a very friendly person behind check in counter. He was very informative about hotel.
Comment from Hotel Management
27 May 2024 by La Quinta Inn & Suites by Wyndham Louisville, Hotel Management
Dear Larry,Thank you for taking the time to share your experience and for giving us a perfect rating! We're thrilled to hear that you were greeted by our friendly staff and found the check-in process informative.Our team strives to provide excellent service to all our guests, and your kind words are greatly appreciated. We look forward to welcoming you back on your next visit.Warm regards,La Quinta Inn & Suites by Wyndham Louisville
by A verified traveler
Posted 4 May 2024
Comfortable room. Breakfast was generally tasty except the biscuits were very hard and one day it seemed like they re-served the same sausages from the day before because they were hard and dried out. One day the syrup almost ran out, and I never saw anyone come to refill it.
Housekeeping only comes upon request. I never needed to request it. The refrigerator in my room had some food from a previous guest left in it, and so maybe the cleaning could've been more thorough. Regardless, I always felt like things were clean and comfortable there.
Comment from Hotel Management
27 May 2024 by La Quinta Inn & Suites by Wyndham Louisville, Hotel Management
Dear Alex,Thank you for taking the time to share your experience and for giving us a perfect rating! We're glad to hear that you found your room comfortable and enjoyed our breakfast offerings.We apologize for the issues you encountered with the biscuits and sausages during your stay. Your feedback regarding the breakfast items and syrup availability has been noted, and we will address these concerns with our kitchen staff to ensure a better experience for our guests.Regarding housekeeping, we appreciate your understanding of our current policy. However, we understand the importance of thorough cleanliness, and we will review our procedures to ensure all areas, including refrigerators, are properly cleaned between guests.We're pleased to hear that despite these issues, you felt comfortable during your stay. If there's anything we can do to improve your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,La Quinta Inn & Suites by Wyndham Louisville
by A verified traveler from Glen Carbon
Posted 28 Apr 2024
Overall nice stay for price. Our sink leaked in our bathroom and they had no extra pillows to hand out when we asked (just 1 is all we needed). The area between the elevators and the pool is very musty/damp smelling and the floor in front of the elevator was always wet with no signs out. Breakfast was as to expected but juice dispenser was empty for both flavors and no water as an option. Overall room was clean and smelled nice, water pressure was decent and we had plenty of towels. I do appreciate they have Dove brand products for guests in bathrooms.
Comment from Hotel Management
27 May 2024 by La Quinta Inn & Suites by Wyndham Louisville, Hotel Management
Dear Taylor,Thank you for taking the time to share your feedback and for choosing to stay with us. We're pleased to hear that you had an overall nice stay, and we appreciate your detailed comments, as they help us improve our services.We apologize for the inconvenience caused by the leak in your bathroom sink and the unavailability of extra pillows during your stay. Your feedback has been noted, and we will address these issues promptly to enhance the experience for our guests.Regarding breakfast, we apologize for the inconvenience caused. We will review our breakfast offerings to ensure a better selection for our guests.We're glad to hear that you found your room clean and well-equipped with amenities, and that you appreciated the branded products in the bathrooms.We hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know.Warm regards,La Quinta Inn & Suites by Wyndham Louisville
by A verified traveler
Posted 8 Apr 2024
Very clean
Comment from Hotel Management
9 Apr 2024 by La Quinta Inn & Suites by Wyndham Louisville., Hotel Management
Dear Tammy,Thank you so much for your glowing review and for rating our hotel with a perfect score! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Providing excellent service and ensuring our guests feel comfortable and satisfied is our top priority, and we're thrilled that we were able to meet your expectations.We truly appreciate your kind words and your decision to choose our hotel. If your travels bring you back to louisville, we would be honored to host you again.Warm regards,La Quinta Inn & Suites by Wyndham Louisville.
by A verified traveler
Posted 7 Apr 2024
Super clean and staff was so friendly!
Comment from Hotel Management
15 Apr 2024 by La Quinta Inn & Suites by Wyndham Louisville., Hotel Management
Dear Caitlyn,We wanted to take a moment to express our heartfelt gratitude for your recent stay at La Quinta Inn & Suites and for sharing such positive feedback with us.It brings us immense joy to hear that you found our hotel to be super clean and that our staff exceeded your expectations with their friendliness. Providing exceptional cleanliness and outstanding service are top priorities for us, and your comments reaffirm that we are on the right track.Your satisfaction is our utmost reward, and we are truly honored to have earned a perfect rating from you. Your glowing review serves as a source of motivation for our team to continue delivering exceptional experiences to all our guests.We are incredibly grateful for your kind words and for choosing La Quinta Inn & Suites for your stay. It was our pleasure to host you, and we hope to have the opportunity to welcome you back in the near future for another wonderful stay. Warm regards,La Quinta Inn & Suites by Wyndham Louisville.
by A verified traveler
Posted 26 Mar 2024
Staff was amazing. Room was clean
Comment from Hotel Management
1 Apr 2024 by La Quinta Inn & Suites by Wyndham Louisville., Hotel Management
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic stay with us. Your perfect rating means the world to us! We can't wait to welcome you back for another wonderful experience. If there's anything else we can do to make your next stay even better, just let us know. Safe travels!
