Ratings based on 940 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 18 Jun 2024
Great staff all around! Easy check in, gave great recommendations for dinner, perfect sized room, clean and smelled great!
Comment from Hotel Management
18 Jun 2024 by AGM , Hotel Management
Hello Antonio ,Thank you very much for taking your time and leaving us your comments, we hope you come back soon
by A verified traveler
Posted 16 Jun 2024
We had a nice night stay at this property. Our room was clean and quiet. The staff was personable. Breakfast was okay- your standard buffet. I would have preferred some healthy options.
Comment from Hotel Management
17 Jun 2024 by AGM, Hotel Management
Hello Kim,We appreciate the time you took to let us know your comments, which we will take into account to continue providing a better service.
by A verified traveler
Posted 16 Jun 2024
This was the worst stay in my 29 years of being alive. The front desk was higher than a kite and absolutely zero help to anyone. They couldn’t figure out how to run my card and claimed it was locked when it wasn’t. Then they claimed they had troubles with my checkout when there was no problems. The toilet seat didn’t even fit the toilet. Shampoo and body wash was already used and empty in the room. Claimed no smoking but the first floor smelled disgustingly like cigarettes. I would not recommend a la Quinta inn to anyone.
Comment from Hotel Management
17 Jun 2024 by AGM, Hotel Management
Hello Taylor, Thank you for taking the time to leave us your comments, we will take these into account to retrain our staff on the necessary topics.Hoping to provide you with better service on the future.
by A verified traveler
Posted 13 Jun 2024
Property had a moldy swimming pool outlets did not work. Staff was not happy with the working conditions.
Comment from Hotel Management
13 Jun 2024 by Jessica Chavez, Hotel Management
Hello Velvet ,Im sorry you miss the pool , they are just doing the opening clean , so the pool will be open on Jun 18.Thank you for taking the time for leave a review.
by A verified traveler
Posted 12 Jun 2024
I booked three rooms for a work trip. On the first night, a colleague discovered trash in her bed and had a housekeeper come in uninvited and unannounced while she was napping. The front desk was not surprised.
Meanwhile, another colleague and I were across the hall when the police broke into another room. We contemplated leaving but did not have good options.
Other problems were less serious but spoke to general dysfunction at the management level. At one point the hotel was completely out of cups and the first several days they were missing other basic items. For example, for several days customers were leaving their toast on the breakfast counter because there was nothing to put on it. One day, the eggs were brown. Another day the juice was rancid.
There were clearly some employees who cared but they seemed overwhelmed because nobody was supporting them in doing their jobs. For example, one night the front desk told the man in front of me that she could only give him one room key because the hotel was almost out of key cards. He was kind but horrified because she had just checked him into two rooms. If these employees had other options, I doubt they would stay for much longer
Comment from Hotel Management
12 Jun 2024 by AGM, Hotel Management
Hello Jaclyn, Thank you for taking the time for let us know how we do it , I apologize for the problems in the rooms , we were not aware of the situation but i will take action on the matter. About the breakfast situation in the administration department, yes we were aware of the missing items, unfortunately it was something that was only on our part, if not with our supplier, we tried to give it a solution as soon as possible and although we tried to bring the pending items, they were sold out immediately. We are working to improve all these situations, and we hope to give you a better impression on your next stay.
by A verified traveler
Posted 11 Jun 2024
The hotel is nice. However, our room didn't have shampoo and conditioner and there wasn't any replacement coffee on the second day.
Comment from Hotel Management
13 Jun 2024 by Mike, Hotel Management
Thank you for taking the time to review your stay!
by A verified traveler
Posted 11 Jun 2024
Nothing unique. Easy check in
Comment from Hotel Management
12 Jun 2024 by AGM, Hotel Management
Hello David, Thanks for giving us a comment
by A verified traveler
Posted 11 Jun 2024
The property is starting to show signs of age and wear.
Comment from Hotel Management
11 Jun 2024 by Jessica Chavez AGM , Hotel Management
Hello Thomas, Thank you for taking the time and leaving us your comments, we will continue working on our maintenance.
