Ratings based on 972 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Everyone is very friendly
by A verified traveler
Posted 21 May 2024
Needs carpet cleaned
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
Broadway is a race track all night.
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We hope you come visit again.
by A verified traveler
Posted 19 May 2024
Would not recommend. Would pay a few extra bucks to stay elsewhere. Dirty rooms, stains all over, shower looked awful. Walked in the doors and instantly felt unsafe.
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. I'm sorry you did not enjoy our hotel. We are an urban hotel, but we do have 24/7 security both inside and outside the building to help our guests feel safe.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're glad you enjoyed your stay with us, and look forward to seeing you again.
by A verified traveler
Posted 18 May 2024
Location is great
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay and look forward to serving you again!
by A verified traveler
Posted 18 May 2024
Good
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay and hope to see you again!
by A verified traveler
Posted 17 May 2024
This hotel was very frustrating to work with. First, I called to book a room and the staff member who answered the phone said "we don't do that. Go to Expedia" and ended the call. I booked a room for my mom through Expedia, and when she got there they wouldn't let her stay because she didn't have her ID on her but had all of the confirmation information for the hotel room. When I tried to get my money back from them, they of course sent me to Expedia who spent days trying to get ahold of someone from management. Once Expedia finally did get in contact with them and explained the situation, the member of management refused to refund my money. Before I knew about this, I had tried to walk in with my mom the next day to book another night, and they rudely refused saying they don't take walk-ins. I have no idea what the front desk staff actually do there because every request I had was met with them rudely telling me they don't do that.
