Ratings based on 1,068 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The hotel was clean; the morning breakfast was convenient and the attendant was very efficient ensuring that breakfast offerings were replenished. All the staff were friendly and helpful; a special shout-out to Mutal whose suggestions for places to visit were very helpful. I would have liked if they offered water to their guests. Overall a pleasant experience.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Management, Hotel Management
Thanks for sharing this feedback, Jeremy!
by A verified traveler
Posted 14 May 2024
The hotel is well located for access to downtown attractions but difficult to load and unload due to very limited space at the entrance and no on premises parking whatsoever. Parking is at a parking structure across the street.
My problem was with the hotel charges. I booked through Expedia which promised a specific total cost including all taxes and fees. At checkout, the hotel charged a higher cost. I brought this to the attention of the hotel desk agent. She was rude and surly and refused to make any correction, despite me showing her my Expedia reservation. She told me I had to take it up with Expedia, while providing no explanation whatsoever as to why the charges were higher than shown in the reservation. She said she’d take it up with her manager and took a copy of my confirmed reservation with the cost promised by Expedia. Two days later the charge was posted to my credit card at the higher cost. I contacted Expedia who were of ZERO help. They took no responsibility at all and told me I had to take it up with the hotel directly, which I told them I had already done. Both sides pointed at the other while both being dishonest.
Separately, I was traveling with a group and we had four rooms. I paid $100 more than my friends who had booked directly with IHG rather than going through Expedia. And they received IHG loyalty program points while I got none. So with Expedia you pay more, get less and have no recourse when the hotel charges you more.
Comment from Hotel Management
14 May 2024 by Fatima, Hotel Management
I apologize that was your experience here at Holiday Inn Express Downtown Louisville. This in not our standard and we would like to make it better for younext time.
by A verified traveler
Posted 10 May 2024
Friendly staff and convenient location to everything.
Comment from Hotel Management
13 May 2024 by Management, Hotel Management
Thanks for taking the time to share this feedback with us, James!
by A verified traveler
Posted 10 May 2024
I had bed bugs that were keeping me up all night I could not get a good sleep. I woke up with bite marks all over my body. When I called in to report they had trouble finding my reservation dispute me having a confirmation. My room was on the second floor and next to the fitness center.
by A verified traveler
Posted 7 May 2024
I love how it was close to everything and right off the highway. We had to wait a little while for a luggage caddy to be available but that was the only thing I could fault
Comment from Hotel Management
13 May 2024 by Management, Hotel Management
Thanks for taking the time to share this feedback with us, Julie!
by A verified traveler
Posted 6 May 2024
Hair on the bathroom sink, on the floor and shower. Bathroom floor not clean. Towels with long brunette strands of hair. Room didn’t look sanitized.
Comment from Hotel Management
13 May 2024 by Management, Hotel Management
Thanks for sharing your experience with us, Patrick! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.
by A verified traveler
Posted 4 May 2024
The fitness room was not maintained. informed staff of need for towels, water, broken equipment. not corrected. Also, all the hand sanitizer stations throughout facility were empty.
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Thanks for sharing this feedback, Shawn!
by A verified traveler
Posted 2 May 2024
Parking
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Thanks for sharing this feedback with us, Jimmy!
