Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great staff and facility and convenient to the Palace Theater and other downtown locations. However, the foundation for the bed is terrible! It juts out in such a way that you're constantly hitting your shins on the dark colored corners. We finally took two pillows and put them at the corners of the bed platform to cover the corners that jut out and that solved the problem.
by A verified traveler
Posted 27 May 2024
Breakfast and parking are not included, bed is uncomfortable. Clean, convenient location, rooftop restaurant on site.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
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by A verified traveler
Posted 26 May 2024
Easy access off I65 and easy access back on. Central position to restaurants and venues. The room was quiet the beds were very comfortable. Everything really clean. I would stay again anytime.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by JF, Hotel Management
Certainly! Here's a template for responding to a positive guest review:It was a pleasure to have you as our guest, and we are delighted that we could make your stay a memorable one. We strive to provide our guests with the best experience possible, and it's gratifying to know that we succeeded during your visit.
by A verified traveler
Posted 20 May 2024
While the staff was very helpful and kind. The noise and smell of the room was awful. I would not stay here again.
Comment from Hotel Management
22 May 2024 by JF, Hotel Management
Certainly! Here's a template for responding to a positive guest review that also noted an issue with the room smell:---Dear [Guest's Name],Thank you so much for taking the time to share your feedback and for your kind words about your stay with us. We are delighted to hear that you enjoyed your stay.However, we sincerely apologize for the inconvenience you experienced with the room smell. Please know that we take your comments seriously, and we have already addressed this issue with our housekeeping team to ensure it does not happen again.Your satisfaction is our top priority, and we are grateful for your understanding. We appreciate your feedback as it helps us improve our services and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 12 May 2024
Nice and clean but a bit noisy. Cleaning crew was close and loud.
Comment from Hotel Management
13 May 2024 by JF, Hotel Management
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Your comments are invaluable to us as we continuously strive to improve our services. If there are specific areas where we can enhance your experience in the future, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.
by A verified traveler
Posted 11 May 2024
The property was very clean and the bed was amazing!
Comment from Hotel Management
11 May 2024 by JF, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!
