Ratings based on 705 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Christiansted
Posted 20 May 2024
This property was not clean or maintained. I went to the front desk the day before I was scheduled to leave and they stated someone checked me out of my room. I inquired about a refund for night and the General Manager denied my claim. when I informed the front desk my room smelled like smoke, I was met with a puzzled look. The next time I saw the front desk agent she was outside the front entrance smoking a cigarette ! No amount of savings warrant staying at this facility. For your health and safety, choose wisely.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 20 May 2024
The hotel itself was nice the area around looked a bit run down.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us.
by A verified traveler from Okawville
Posted 19 May 2024
Property was very clean but needs much updating.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!
by A verified traveler
Posted 15 May 2024
feels like home
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!
by A verified traveler
Posted 14 May 2024
Feels like home, staff is very helpful and nice, ty Rachel Sue and Anthony my stay has been great. at the Gold Valut Inn
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for taking the time to rate our property! Your feedback is very important to us. We’re glad you enjoyed your stay with us!
by A verified traveler
Posted 10 May 2024
Was booked for a room and found after getting the key that someone was already staying in the room. This is concerning as they overbooked and that someone else can get keys to your room as a mistake which was blamed on a different shift. The service desk was unable to do anything (check for rooms or refund my bill without calling assistant general manager)
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 10 May 2024
I reserved a room with two beds, but there was only one and they said they didn’t have any other rooms. And then my brother also reserved a room, but the room they gave him already had someone in it.
Ended up going to another hotel and will never stay there again.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 8 May 2024
amazing
Comment from Hotel Management
17 May 2024 by Hotel Management , Hotel Management
Thank you for taking the time to rate our property Natalie! We hope that you stay with us again when visiting the Radcliff and Elizabethtown area.
