Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tucker
Posted 11 Jun 2024
Property has been refreshed. The common areas are clean. The room was clean but felt damp. Kept the air conditioner going and that was fine. The hotel appears to be understaffed, but the manager was very prompt when asked for towels, etc.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Joe,We appreciate your feedback regarding our recently refreshed property and clean common areas. We're glad to hear you found the room clean, despite feeling damp at times. Rest assured, we value your input on staffing levels and are pleased to know the manager promptly assisted with your requests. Your observations will be shared with our team for further improvement.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jennifer,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 29 May 2024
Was overall a good stay but…. The room reeked of mildew and mold. We had to open up the window but it still didn’t rid the smell.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Marissa, We apologize for any inconvenience you experienced during your stay. Maintaining a pleasant environment is a priority for us, and we appreciate your feedback to continue improving our services. If you have any further concerns, please do not hesitate to reach out to our management team for assistance.
by A verified traveler
Posted 28 May 2024
The room they gave me per the room i booked reaked of mildew, I mean AWFUL. I went right back to the front and requested a new room. I was told i would have to pay extra since the room choice I booked was maxed and no more were available except for suites. I had to pay extra to upgrade to a suite because it was nonrefundable and I dont feel that was right. It was late, I was tired.
I was moved from the moldy first floor room to the third. Aside from the smell of the first floor room and the non draining tub in the suite, the hotel was clean.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Jennifer, We apologize for any inconvenience you experienced during your stay. Our team strives to address any concerns promptly, and we regret any disappointment caused. Your feedback on the room conditions has been duly noted for further review. We hope you were able to enjoy the cleanliness of the hotel during your visit, despite these challenges.
by A verified traveler
Posted 27 May 2024
My overall stay was mediocre. My room was not cleaned and the smell when I entered was horrible. The tub had a dirty ring around it. There was no tissue, soap, nor was there any washcloths and towels in the bathroom.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Octavia,We apologize for the inconvenience you experienced during your stay. Guest satisfaction is important to us, and we take your feedback seriously to improve our services. We encourage you to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 23 May 2024
excellent staff good breakfast
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello john,We're glad to hear you enjoyed the service from our staff and breakfast during your stay. We appreciate your feedback and hope to welcome you back again soon.
by A verified traveler from Glenview
Posted 17 May 2024
Everything
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Michael,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 16 May 2024
I booked 2 king rooms. Upon checking in we were given queen rooms. I asked for a king but was told none were available. The management was unwilling to negotiate or budge. I was told I could cancel but that was the only action available. I am not pleased with the results😬
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Guy, We apologize for any inconvenience you experienced during your stay. We always aim to accommodate our guests' preferences, although room requests are subject to availability. Your feedback is valuable, and we will share it with the team for further improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Brittany, We appreciate you choosing to stay with us! If you have any insights to share, please contact us directly. We look forward to welcoming you back soon.
by A verified traveler
Posted 6 May 2024
My fiends and I booked 3 rooms over the KY derby weekend. 2 of the 3 smelled of smoke and even though we had the windows open and air purifier going, could not get rid of the smell.
Rooms had spacious fridge, decent tv, great water pressure but old doors that stuck. Painting needs to be touched up and rooms were very noisy. Walls seemed paper thin.
The redeeming quality of this hotel was its proximity to Starbucks and convenience stores and its very kind and accommodating staff. They went out of their way to make us comfortable. The staff was great, Hotel was not. I won’t stay here again.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Jerusha,We apologize for any discomfort experienced during your stay. We're glad to hear you found our staff accommodating and friendly. Please know your feedback on the rooms has been noted for management's review. We value your comments and hope to welcome you back in the future to provide a better experience.
