Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Laverne,We are delighted to hear that you had a wonderful experience during your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Jun 2024
It was difficult and confusing on how to get to the property
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Raymond,We appreciate your feedback and apologize for any inconvenience you experienced in finding our property. We recommend reaching out to our team for detailed directions to ensure a smoother arrival next time. Your input helps us improve the overall guest experience.
by A verified traveler
Posted 2 Jun 2024
Do you like roaches? How about being sent to a room that has not been cleaned? Being moved around during a long stay? Did I mention roaches? Being woken up by roaches? Drug use? Being housed with the homeless? This is the place for you!!
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Earle, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 29 May 2024
Vary good stuff
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jose,We are pleased to hear that you enjoyed your stay with us. We aim to provide excellent service to all our guests. Your feedback is greatly appreciated. Thank you for choosing to stay with us!
by A verified traveler
Posted 27 May 2024
Property was great. All staff was friendly from front desk, breakfast host to housekeeping. Pool could have used more attention but overall stay was great.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Tracy,Thank you for your feedback! We're delighted to hear that you enjoyed our friendly staff and overall stay. Your comment about the pool will be shared with our team for improvement. We hope to welcome you back for another great experience.
by A verified traveler
Posted 27 May 2024
Breakfast is good.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Tomohiko,We are pleased to hear that you enjoyed our breakfast offerings during your stay. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. If you have any further comments or suggestions, please don't hesitate to contact our management team. Thank you for choosing to stay with us.
by A verified traveler from GLASTONBURY
Posted 21 May 2024
Very comfortable beds. Polite staff
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Andrew,We are delighted to hear that you found our beds comfortable and our staff polite. Your comfort and satisfaction are our top priorities. Should you have any future stays with us, please feel free to share any feedback directly with our management team.
by A verified traveler
Posted 19 May 2024
Customer service
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Latashua,Thank you for sharing your feedback with us. We value your input as it helps us strive for improvement. Please feel free to reach out to our management team to discuss your experience further. We appreciate your business and hope to welcome you back in the future.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Karanjeet Singh,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to share any feedback for future improvements. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024
This place was disgusting. There was dirt, questionable substances on the walls, mold and mildew everywhere in the bathroom. The room smelled terrible! Evidently, the staff knew because there were dryer sheets in the vent of the air conditioner. The shower was dirty. We were on the first floor, and our window locks were broken, the window could be opened from the inside and outside. I will never stay at this place again. I was highly disappointed.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Elizabeth,We're sorry to hear that you were disappointed with your recent stay. We take all feedback seriously and will address the concerns you've raised with our team for further review and improvement. Your experience does not reflect our usual standards, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.
