Ratings based on 632 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Nice suit, lake view and activities, with food options
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Thank you for staying with us please come back anytime!
by A verified traveler
Posted 20 May 2024
When I made my reservation I asked for two beds. When we arrived we had one king size bed. The reservation said we had a king size bed and a twin bed. There was no twin bed. There was a small couch, chaise. We asked to switch to a room with two beds but were told there were no rooms available with two beds. I don't think the chaise should be listed as a twin sized bed.
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Thank you for choosing us to stay with, we are sorry to hear about you not having service throughout your stay. We are working hard to get and retain staff for these reasons. I would like to apologize on behalf of our entire team.
by A verified traveler
Posted 20 May 2024
Nice hotel but! We paid over $1000 for a three night stay and not one time did we have maid service. We took out our own trash and we had to go to the front desk to get clean towels every morning.
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Thank you for choosing us to stay with, we are sorry to hear about you not having service throughout your stay. We are working hard to get and retain staff for these reasons. I would like to apologize on behalf of our entire team.
by A verified traveler
Posted 17 May 2024
Great stay
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Thank you for choosing us, we can't wait to see you again and enjoy our beautiful city!
by A verified traveler
Posted 16 May 2024
Lack of parking, carpet could of used a vacumb in the hallways.
Comment from Hotel Management
17 May 2024 by GM, Hotel Management
We are sorry to hear, we didn't meet your expectations with your stay. We are trying very hard to fix the parking issue, as for the carpets we are doing our very best to make sure your stay is as clean and comfortable as possible.
by A verified traveler
Posted 12 May 2024
The rooms had nice furnishings, but the carpet had a hole in it, and the lounger had a large stain in the middle of it. There is very little parking near the entrance, which made it difficult for my elderly parents.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Thank you for staying with us, we can wait to see you again, when you come back to enjoy our beautiful city!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Thank you choosing to stay with us, please let us know what we could have done better. look forward to seeing you again on your next visit to our beautiful city.
by A verified traveler from Four Oaks
Posted 11 May 2024
I really liked having a microwave & mini fridge.
Room was clean & spacious.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Thank you for staying with us, we can wait to see you again, when you come back to enjoy our beautiful city!
by A verified traveler
Posted 7 May 2024
Great place!
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Thank you so much for staying with us and please let us know what we could do better!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Thank you for staying with us, We will see you next Derby!
