Ratings based on 514 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
They are doing it over and it is very clean and fresh
by A verified traveler
Posted 20 May 2024
No complaints. Pricey for what you get
Comment from Hotel Management
25 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.I am so sorry due to the breakfast hours you were unable to enjoy. I appreciate your feedback, because moving forward we most certainly can alter our breakfast hours so that everyone is able to enjoy it around their schedule.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 19 May 2024
Bathroom out of date, drywall was badly repaired, shower curtain holder was beginning to fall off wall, and the floor of tub was uneven.
Comment from Hotel Management
20 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 19 May 2024
Easy check in and out breakfast was good staff helpful!!
Comment from Hotel Management
20 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 17 May 2024
The staff was friendly and helpful, and the hotel is clean.
Comment from Hotel Management
18 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler from Sarasota
Posted 16 May 2024
Like new, friendly staff, convenient
Comment from Hotel Management
16 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 13 May 2024
The staff was very professional and eager to make my stay a success. The manager was extremely helpful and a pleasure to meet.
Comment from Hotel Management
14 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
by A verified traveler
Posted 12 May 2024
The room we were in was old. Beds were old and uncomfortable. We had booked the room for three nights but left after two because we just could not have another sleepless night. Didn't get a refund. Knew that when we made the decision but it was worth it to just be out that money. There was carpet.. old carpet and the smell of deodorizer chocked us when we entered the room each time we would leave and return. On a positive note, the staff was very nice and pleasant and the coffee from the lobby in the mornings was good.
Comment from Hotel Management
14 May 2024 by Best Western Louisville South, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville
