Ratings based on 265 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Guest Services, Hotel Management
Thank you for reviewing us!
by A verified traveler
Posted 23 Mar 2024
Beautiful property!!! We stayed in the Lawrence and the room was clean and comfortable.
Comment from Hotel Management
4 Apr 2024 by Guest Services, Hotel Management
We're so glad you enjoyed your stay! The Lawrence is a highly popular Suite among our guests and staff!
by A verified traveler
Posted 9 Jan 2024
This is a beautiful property. While I did not stay inside the castle my suite had charm. It had the most interesting design on the ceiling I heard it had been done by local residents using their fingers in the spackling. The restaurant on site is quaint with delicious food and friendly wait staff. There were a few things in my suite that needed attention ( no vent in the bathroom) it seemed as if the switch was broken. There was a crack in the bottom of the jacuzzi tub, I noticed once I was in there. No holder for a hand towel by the sink in the bathroom and very tiny trash cans. I did have an amazing relaxation massage by a wonderful professional. I plan to return in the warmer months to take advantage of the outdoor activities. Overall a wonderful experience!
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
10 Jan 2024 by Guest Services, Hotel Management
Thank you for your review!
by A verified traveler
Posted 30 Oct 2023
Gorgeous setting, exterior landscaping and building very well-kept. However, that's where the honeymoon ended. Staff seemed disinterested at best, with the exception of Roger, our waiter at the Copper Mug. He was a delight! Room was beautiful, but poorly maintained. Blood stain on the coverlet of the bed, dripping shower head was maddening at night, freezer was all frosted over, sink drain was mostly clogged, toilet didn't flush well, cracked sink, and the tub jets and body sprays were broken with a sign saying 'please don't use'. The pool area was very cool, but the "hot tub" was essentially a hot bath. I asked how to turn on the jets, they said "There are none, the water just 'percolates'". It HAD jets, they were just not functional.
The Copper Mug Restaurant was disappointing as well. From the apathetic hostess to the indifferent manager, I've had better service at Bob Evans. While waiting for a table, we sat at the bar for about 15 minutes without being acknowledged or offered a drink. I get it, places are understaffed, but to have waitstaff literally standing in front of you without as much as a hello is just weird. And lastly, the bathroom was filthy, just to add to the experience.
Overall, for the HUGE price tag, this was a colossal disappointment. I'd try Glen Laurel in Hocking Hills, similar price, so much better.
Comment from Hotel Management
30 Oct 2023 by Guest Services, Hotel Management
We're sorry to hear you did not enjoy your stay with us. We certainly don't want our guests feeling this way when they are with us. To address some of your concerns, the hot tub in the pool house does have jets. They are on a timer that gently circulate the water. They are not the strong jets many expect to have. We wished to have known about the issues you faced in your room, to better address them. We would have been more than happy to correct the issues you had. We have sent your concerns to the maintenance, the front desk, housekeeping and the restaurant managers for them to address with their respective staff. We do hope to see you again for another chance.
by A verified traveler
Posted 8 Oct 2023
Excellent service, staff was very helpful with any questions, and food was amazing.
Comment from Hotel Management
30 Oct 2023 by Guest Services, Hotel Management
Thank you for your review! We are so glad you enjoyed your time with us and can't wait to see you again!
by A verified traveler
Posted 4 Oct 2023
Comment from Hotel Management
30 Oct 2023 by Guest Services, Hotel Management
Thank you for taking the time to review us!
