Ratings based on 289 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Lovely room and very kind staff
Comment from Hotel Management
28 Apr 2024 by Jane, Hotel Management
Thank you for your review. I'm glad that you liked your room and that the team looked after you during your stay.Kind RegardsJane
by A verified traveler
Posted 23 Apr 2024
It was quiet. Breakfast was very good. Their were several restaurants nearby. Plenty of parking. Shower was very good and powerful. I liked that they only cleaned your room if you asked so everything was as you left it.
The bedside table needs to be bigger when you have two beds sharing one. There is a very good mirror in the bathroom but no shelf for your makeup. The mirror over the desk and the lamp was not a good alternative.
Comment from Hotel Management
28 Apr 2024 by Jane, Hotel Management
Thank you for taking the time to leave us a review.We are lucky to have such a large car park and be so close to plenty of pubs and restaurants.I will be speaking to the rest of the team about the constructive comments you have made with regards to shelves and bedside cabinets, thank you for your suggestions.Kind RegardsJane
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Jane, Hotel Management
Thank you for leaving us a top score.Kind RegardsJane
by A verified traveler
Great hotel
Posted 20 Feb 2024 on HotelsGreat hotel, I always stay here when i'm working in Cornwall. It's central so perfect for me.
Comment from Hotel Management
21 Feb 2024 by Jane, Hotel Management
Thank you very much for taking the time to leave us a review. I'm glad that we are conveniently located for you.Kind RegardsJane
by A verified traveler
Simply loverly 👌
Posted 8 Feb 2024 on HotelsGreat stay and very clean and comfy
Comment from Hotel Management
8 Feb 2024 by Jane, Hotel Management
Thank you for taking the time to write us such a lovely review. I do hope we have the pleasure of welcoming you back again soon.Kind RegardsJane
by A verified traveler
Posted 5 Dec 2023 on Hotels
Very comfortable pleasant stay. Everything was excellent.
Comment from Hotel Management
7 Dec 2023 by Jane, Hotel Management
Thank you for taking the time to leave us a review. I'm very glad to read that you had an excellent stay!Kind RegardsJane
by A verified traveler
Overnight business stay
Posted 5 Dec 2023 on HotelsLovely friendly welcome, the receptionist even found the nearest EV fast charging point for me (sorry I didn’t get her name) Room was small but had everything you needed and was exceptionally clean with plenty of tea/coffee/milk.
Food was very good, the steak was cooked perfectly, a little disappointing that the chips were frozen and not freshly made, but it is out of season so can be forgiven as they were very tasty 😊
Breakfast was good, not much choice on the continental but the cooked offerings were good, I had scrambled eggs and smoked salmon and it was delicious 😋
Comment from Hotel Management
7 Dec 2023 by Jane, Hotel Management
Thank you for your review. I'm glad that you enjoyed your stay and I hope that the rest of your trip was good.Kind RegardsJane
by A verified traveler
Friendly staff
Posted 3 Dec 2023 on HotelsWe were greeted by a very lovely lady Jane, who was extremely friendly and very helpful. I had reserved the electric vehicle charger, and it worked well.
Jane also helped us with directions to our next destination.
The continental breakfast was good and the staff were all very friendly and professional.
Comment from Hotel Management
7 Dec 2023 by Jane, Hotel Management
Thank you for taking the time to leave us such a lovely review. I do hope you are enjoying your new destination :)Kind RegardsJane
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Jane, Hotel Management
Thank you for leaving us a rating.Kind RegardsJane
by A verified traveler
Posted 23 Nov 2023
Clean airy room but all a bit convoluted using the restaurant with a pay-as-you-go drink facility and no option of putting the meal on the main bill. All came across as untrusting and a bit rude…
Comment from Hotel Management
23 Nov 2023 by Jane, Hotel Management
Thank you for your review. I'm very sorry that you felt our system was rude & untrusting, unfortunately as the bar and main hotel (which owns the restaurant) are owned by different companies we have no choice but to take payments for drinks separately to food.Kind RegardsJane
