Ratings based on 207 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Durham
Posted 20 Feb 2024
The property is very nice, and the property was picturesque, overlooking the river. They set out fruit daily for the birds, so we got to see some very colorful ones. The staff was very nice and were as helpful to us as much as they were able. They had a pool, a hot tub, and a gym, but we didn't use them. We didn't realize that the Inn was quite a ways from the majority of restaurants and businesses (more than 30 minute walk), has no options for food aside from breakfast, and that it was up a hill. If we had rented a car or found it easier to obtain cabs we could have overlooked these issues. However, being in a residential neighborhood, there were a number of roosters crowing throughout the day which woke me up daily as early as 3:45 am. We were on the street side, which unfortunately faced a bus stop and occasionally noisy traffic. All in all was a good stay and I would stay again with a car if not for the roosters.
by A verified traveler
Posted 4 Jan 2024 on Orbitz
by A verified traveler
Posted 16 Oct 2023
Staff was great very helpful and pleasant Jasmin was great and made our stay feel great. We will definitely return.
by A verified traveler
Posted 9 Jul 2023
by A verified traveler
Posted 23 Mar 2023
Beautiful location and property. Quiet and relaxing. Just wish the bar was actually more open during it’s posted times.
by A verified traveler
Posted 13 Mar 2023
Beautiful property.
by A verified traveler
Posted 13 Feb 2023
Beautiful setting
by A verified traveler
Posted 25 Dec 2022
The staff was friendly and very helpful. Truly enjoyed our stay.
by A verified traveler
Posted 24 Dec 2022
Not friendly for Senior Visitors, poor room conditions
Comment from Hotel Management
28 Dec 2022 by Palo Alto Team Manager, Hotel Management
Gracias por comunicarte Joaquin. Solamente queremos dejar claro para futuros clientes lo siguiente:Al momento de usted reservar, le explicamos que la Suite Familiar contaba con unas escaleras en forma de espiral, y que para personas MAYORES seria un poco difícil poder acceder a la misma, sin embargo usted ACEPTO y dijo que no debería haber ningún problema en cuanto a las escaleras, cosa cual si lo hubo el día de su llegada. El hotel estaba Full ocupación toda la semana y no es responsabilidad de nosotros que la habitación no fuera de su agrado sabiendo con mucho tiempo de anticipation las características de la misma, tal como nosotros le explicamos, somos muy profesionales y toda la información brindada fue verídica. Usted pudo haber cancelado su reserva antes de su llegada, sabiendo que la habitación contaba con escaleras sin embargo usted respondió que eso no seria problemas. Gracias por su comentario, y que pase un Feliz Año Nuevo.
by A verified traveler
Posted 1 Dec 2022
It’s beautiful, loved the property. The fans could use some oiling, they are a bit noisy
