Ratings based on 1,796 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Clean & comfortable
Comment from Hotel Management
29 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mr. Tomothy,Thank you for choosing Dominican Fiesta as your accommodation option in Santo Domingo.We appreciate your comments, at the same time we thank you for taking the time to transmit us your observations which will be evaluated to analyze the viability of these proposals and we will take actions based on the result of the analysis. We are pleased that you enjoyed your stay and are pleased with our attentions and entertainment.Best regards,
by A verified traveler from elizabeth
Posted 28 May 2024
Una excelente atencion, excelente servicio, las personas muy amables y atentas todo el tiempo pendiente de q necesitas las instalaciones muy comodas y hermosas, Maria en la reception , joel en el bar , cesar , joely ,,alejandra y muchos mas q no tengo presente su nombre ,pero son muy lindas personas nos trataron muy bien y quedamos felices de esta estadia volveremos pronto
Comment from Hotel Management
29 May 2024 by Leandro Tajes - Director General, Hotel Management
Estimada Sra. Marcela,Muchas gracias por elegirnos opción de alojamiento en santo domingo. Para nosotros es un placer haber satisfecho y complido con todas sus necesidades, nos complace que disfrutado de nuestros servicios y atenciones. Estamos comprometidos en ofrecer experiencias únicas y memorables para todos nuestros huéspedes. Reciba un afectuoso saludo,
by A verified traveler
Posted 27 May 2024
The building is aged. It’s advertised as a CASINO, but none exists.
Comment from Hotel Management
27 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mr. Gary Anthony,Thank you for sharing with us your experience at the Dominican Fiesta Hotel to contribute to the continuous improvement of our service. We sincerely regret that we did not fully live up to your expectations on this occasion. We have made sure to share with our managers your valuable comments regarding your experience, please be assured that we will take immediate measures to not repeat this experience with any of our future guests, as our commitment as a company is to convert customers into Fans.Kind regads,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Leandro Tajes - Director General, Hotel Management
Estimado huésped,Gracias por elegir hotel Dominican Fiesta como opción de alojamiento en Santo Domingo.Lamentamos el conocer por su valoración que nuestros servicios durante su experiencia, no logro cumplir con sus expectativas.Pedimos la oportunidad de transmitir su opinión con nuestros responsables de cada área.Saludos cordiales
by A verified traveler
Posted 26 May 2024
Perfecto
Comment from Hotel Management
27 May 2024 by Leandro Tajes - Director General, Hotel Management
Estimado Sr. Robin,Apreciamos sus comentarios, a la vez agradecemos el tiempo tomado para transmitirnos sus observaciones.Nos complace que haya disfrutado su estadía y esté complacido de con nuestros atenciones y entretenimientos.Reciba un cordial saludo,
by A verified traveler
Posted 24 May 2024
Staff seveice
Comment from Hotel Management
25 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mr.Juan Jose,Thank you for choosing Dominican Fiesta as your accommodation option in Santo Domingo.We are pleased with the valuation received, we are satisfied that you enjoyed your stay in our hotel as well as you have highlighted in your comments the quality of service that characterizes us.Best regards
by A verified traveler from New York
Posted 24 May 2024
Located in a very centric area, where you can shop, eat, exercise in a safe environment. The staff is amazing always ready to serve. Maria and Carlos at the front desk had always a smile for me and helped me with all my needs.
Comment from Hotel Management
24 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mr. Rafael,Thank you for choosing Dominican Fiesta as your accommodation option in Santo Domingo.We are pleased with the valuation received, we are satisfied that you enjoyed your stay in our hotel as well as you have highlighted in your comments the quality of service that characterizes us.Best regards
by A verified traveler
Posted 24 May 2024
Leaks from roof/rain. Careful coming with US/Canada laptop as the hotel doesn't have 3-pronged plugs is some rooms..Réception staff wasn't very knowledgeable. Tried charging me for an extra guest that I never had and knew nothing about. Besides that, ok.
Comment from Hotel Management
24 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mr. Anthony,Thank you for choosing dominican fiesta as your accomodation place in santo domingo.We appreciate your feedback because help us to improve our services and attentions.We're sorry about the inconvenience present during your stay because this is not the standard of our service, we will investigate your case.Kind regards
by A verified traveler
Posted 24 May 2024
Deben darle mejor mantenimiento y limpieza a las habitaciones.
Hay muchos clientes que los olores fuertes, dulces le provocan migraña e incomodidad, quizás no utilizar tanto para el lobby.
El staff fue muy amable.
Comment from Hotel Management
24 May 2024 by Leandro Tajes - Director General, Hotel Management
Estimada Sra. Chantal,Gracias por elegir hotel Dominican Fiesta como opción de alojamiento en santo domingo.Agradecemos mucho el tiempo invertido en compartirnos su importante valoración y comentarios acerca de su estadía en nuestras instalaciones.Lamentamos mucho no haber estado a la altura de sus expectativas en esta ocasión y esperamos que esto no afecte la posibilidad de volver a utilizar nuestros servicios.Saludos cordiales
by A verified traveler
Posted 23 May 2024
The bathroom look old and the carpet looked dirty
Comment from Hotel Management
28 May 2024 by Leandro Tajes - General Manager, Hotel Management
Dear Mrs. Ani, Thank you very much for comment, we appreciate the opinion of our guest because help us to improve and offer better services.We are working in some improvement to make more comfortable you stay in our propriety.We are sorry for the inconvenience. Best regards,
